Hermès Change & Knowledge Management Manager

Overview

Hermès Sellier is the leather-goods maison within the Hermès group, renowned for artisanal expertise, refined craftsmanship and long-term stewardship of brand heritage. As an employer, Hermès places emphasis on excellence, responsible practices and cross-disciplinary collaboration to support complex, high-quality production and global distribution.

Role & Responsibilities

• Define and deploy the global change strategy for the multi-year HMS digital transformation programme, ensuring coherence across projects and populations.
• Design and operationalise a methodological change framework (toolkits, templates, rituals) and train project teams to apply it consistently.
• Map and consolidate programme impacts by population (processes, organisations, roles) and coordinate with HR on role, competency and culture evolutions.
• Identify key stakeholders, resistance points and mobilisation levers; drive stakeholder engagement plans to secure adoption.
• Advise and support individual project teams on change approaches (onboarding, communications, training) and ensure alignment of deployment strategies.
• Design, build and animate a community of change champions/relays to share best practices, facilitate cross-project learning and enable local adoption.
• Own programme-wide communication and engagement activities; coordinate messaging and run events to foster commitment and awareness.
• Define and implement deployment governance and resource planning; identify tensions and synergies across roll-outs.
• Measure and report on adoption using consolidated KPIs; escalate risks and propose corrective actions from conception through post go‑live.
• Design, structure and maintain knowledge repositories and documentation (operating procedures, training modules) and act as the HMS entry point for group KM initiatives.

Qualifications

• Master’s degree (Bac+5) in management, humanities, organisational change or digital transformation (or equivalent).
• Minimum 10 years of professional experience with a significant portion in change management and/or knowledge management within digital transformation contexts (ERP roll-outs preferred).
• Strong understanding of organisational dynamics, processes and human factors in transformation programmes.
• Proven experience designing training strategies, knowledge repositories and communities of practice.
• Excellent interpersonal skills, proven ability to work transversally with technical and business stakeholders.
• Fluent English (spoken and written).
• Sensitivity to artisanal values and an appetite for working in a high‑quality, craftsmanship-driven environment.

Skills

Experience

Minimum 10 years' experience in change management and/or knowledge management, with demonstrable involvement in large-scale digital transformation programmes (ERP, BI, MES, APS, QMS or similar).

Education

Master's degree (Bac+5) in management, humanities or digital transformation (or equivalent).

Workplace

Culture

Hermès cultivates a culture of artisanal excellence, meticulous attention to detail and long-term craftsmanship. The workplace favors cross-disciplinary collaboration, respect for heritage and a responsible approach to people and processes, with an emphasis on quality and professional integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.