Hermès Cashier

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Organize and maintain the till area in a clean, tidy, and fully stocked condition to support sales operations, including bags, boxes, note cards, ribbons, and stationery
• Process all point-of-sale transactions with precision, verifying accurate pricing, code references, customer details, and payment methods
• Link all sales to the correct customer records and ensure new customers are accurately entered into the EUDO system
• Open and close the till daily, including reconciliation of previous day's banking, end-of-day cash reconciliation, and preparation of deposits for secure storage
• Ensure Cegid reporting accuracy and timely submission to head office according to established deadlines
• Manage all documentation related to till operations and cash control with meticulous attention to detail
• Communicate sales and cash control issues promptly to the line manager and store manager
• Collaborate with the store administrator to investigate and resolve negative stock discrepancies arising from sales processing
• Provide consistent, warm, and professional client service that embodies Hermès brand values and culture
• Handle challenging situations with grace, composure, and empathy while maintaining professional standards
• Train new staff members on till operation and point-of-sale procedures to ensure operational continuity during cashier absences
• Support the sales team by conducting stock searches and providing relevant product information
• Work with the IT Administrator at head office to report on and resolve Cegid-related technical issues
• Uphold all Hermès dress code, grooming, and conduct standards at all times
• Maintain strict confidentiality regarding the company's commercial activities and internal affairs

Qualifications

• Previous experience working in a luxury retail environment
• Proven track record in a client-facing role delivering exceptional service standards
• Proficiency with EPOS systems, EUDO, Lotus Notes, Microsoft Office, and Windows environments
• Strong organizational skills with the ability to work systematically and reliably under pressure
• Excellent written and verbal communication abilities
• Demonstrated ability to work effectively as part of a team whilst operating independently when required
• High attention to accuracy and detail in transaction processing and reporting
• Professional demeanor and presentable appearance consistent with Hermès brand expectations

Skills

Experience

Proven experience working in a luxury retail environment with demonstrated expertise in client-facing roles. Experience in point-of-sale operations, cash handling, transaction processing, and team support is essential. Candidates should show a track record of delivering exceptional service whilst maintaining operational accuracy and reliability.

Education

Secondary education or equivalent qualification; additional retail, hospitality, or business administration qualifications are advantageous but not required.

Workplace

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.