Hermès Cashier

About Hermès

Hermès is an independent, family‑owned luxury house renowned for artisanal craftsmanship and a commitment to high‑quality materials and timeless design. The Maison combines a global retail footprint with workshops that preserve traditional savoir‑faire, and prioritizes a people‑centred culture built on creativity, responsibility and long‑term stewardship.

Role & Responsibilities

• Accurately process point‑of‑sale transactions (sales, sends, repairs), including cash, credit card and other payment types, ensuring compliance and precision.
• Support the sales team and selling‑support functions to deliver Hermès standards of client service, including gift wrapping and final boutique presentation.
• Handle transactional requests such as returns, exchanges, refunds and tax refunds in accordance with company policy.
• Perform daily cash reconciliation and prepare daily cashier reports; verify cash and balances at the beginning and end of shifts.
• Enter transaction and client information into the CRM and invoicing systems with meticulous attention to detail.
• Assist with opening and closing procedures, answer phones courteously, and fulfil general store operational and ad hoc duties.
• Foster teamwork and collaborate closely with boutique colleagues to maintain a high‑quality customer journey.

Qualifications

• Minimum 1 year retail experience; experience in a luxury environment preferred.
• Demonstrable cash‑handling experience strongly preferred.
• Proven ability to operate a cash register/point‑of‑sale terminal and maintain transaction accuracy.
• Strong verbal communication and customer service skills; ability to remain composed in difficult situations.
• Good numerical aptitude, high integrity, and strong organizational skills; capable of multitasking.
• Basic computer proficiency, including Microsoft Office.

Skills

Experience

Minimum one year of retail experience is required; prior exposure to luxury retail environments and cash handling is preferred.

Education

High school diploma or equivalent; post‑secondary coursework in retail, hospitality or business is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 24.76 to USD 27 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits (FSA, fitness reimbursement, voluntary life); product discount; EAP resources; access to Calm App, Health Advocate, Family Building Support.

Culture

The Hermès workplace emphasises artisanal excellence, long‑term stewardship and a people‑centred ethos. The Maison cultivates a diverse, inclusive environment where craftsmanship, authenticity and responsibility underpin daily work and career development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.