Hermès Cashier

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Process and record point-of-sale transactions at the register, including sales, repairs, and sends with accuracy and compliance
• Provide exemplary client service aligned with Hermès standards, including prompt greetings, assistance offers, and professional wrapping and packaging
• Support the sales team by delivering responsive cashier and POS support as required
• Process multiple payment types (cash, credit card, other forms) with meticulous accuracy and regulatory compliance
• Execute transactional requests such as returns, exchanges, refunds, and tax refunds according to company policies
• Reconcile daily transactions and balances, verify cash flow in counters, and confirm amounts at shift opening and closing
• Accurately input transaction and client information into the system and prepare invoices
• Assist in preparing and reviewing daily cashier reports
• Answer incoming calls in a timely manner with friendly and professional customer service
• Participate in general store operations and ad hoc duties as assigned
• Contribute to a collaborative team environment and support overall store operations

Qualifications

• Minimum 1 year of retail experience, preferably in a luxury environment
• Strong communication and interpersonal skills
• Proficiency with cash register or point-of-sale terminal systems
• Strong numerical aptitude with meticulous attention to detail
• High integrity and demonstrated care in payment handling
• Cash handling experience strongly preferred
• Customer service orientation and responsiveness
• Ability to multitask effectively in a fast-paced environment
• Strong organizational and time management skills
• Ability to handle challenging situations with composure, grace, and compassion

Skills

Experience

Minimum 1 year of retail experience in a customer-facing environment. Prior experience in a luxury retail setting is strongly preferred.

Education

High school diploma or equivalent required.

Workplace

Compensation

The base compensation for this position ranges from USD 24.76 to USD 27 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, and Vision coverage; Life Insurance and Disability protection; Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick and safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Flexible spending accounts and voluntary benefits (fitness reimbursement, voluntary life insurance); Product discount and Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.