Hermès Cash Operations Manager
About Hermès
Hermès Sellier is an iconic French luxury house renowned for exceptional craftsmanship, timeless leather goods and bespoke client service. As part of the broader Hermès group, the brand maintains rigorous standards across boutiques and support functions, combining artisanal heritage with global retail operations.
Hermès Sellier — Paris (George V) seeks a Cash Operations Manager to lead payments, compliance and MPOS projects for the boutique.
Role & Responsibilities
- Lead and coach the cash operations team (4–6 people); set objectives, run performance reviews, identify training needs and manage recruitment and onboarding.
- Ensure the accuracy, traceability and compliance of all payment and cash procedures, including daily cash reconciliations, bank deposits (cash/cheques) and terminal controls.
- Operate as the primary interlocutor with store CODIR, IT support, retail operations and internal control; escalate and remediate operational risks and anomalies.
- Manage regulatory and internal compliance matters (Washington Conventions, CITES, mandatory in-store documentation) and deliver related training to store staff.
- Drive systems and process transformation: lead pilots, tests and rollouts for MPOS, remote payment (MOTO) and other mobile payment solutions; support change management.
- Define, monitor and report KPIs for payment performance (wait times, error rates, transaction volumes) and propose continuous improvement initiatives to optimise the checkout journey.
Qualifications
- Higher education degree (Bachelor's level or equivalent).
- Minimum 10 years of professional experience in retail operations, including significant responsibility for payments/cash operations; at least 3–5 years in a supervisory or managerial role preferred.
- Proven experience managing and developing small teams in a high-volume retail environment.
- Demonstrated experience driving projects and deploying payment solutions or operational transformations.
- Strong command of internal control and regulatory requirements relevant to luxury retail (including CITES / Washington Convention processes).
Skills
Experience
Minimum 10 years of professional experience in retail operations with a significant payments/cash component; at least 3–5 years in a management or supervisory position leading cash or payments teams and delivering operational projects.
Education
Bachelor's degree or equivalent (higher education diploma).
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
The Hermès George V boutique exemplifies Hermès' culture of craftsmanship, discretion and elevated client service. Teams operate with high standards of professionalism, collaboration and operational rigour, within a workplace that values training, attention to detail and continuous improvement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Payments & Cash Operations Manager», «Head of Cashiering», «Retail Cash Operations Lead», «Store Payments Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.