Hermès Business Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Jun 9, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Business Manager position with Hermès Parfums & Beauté at Harrods London. Lead a luxury beauty counter with sales targets, team management, and brand representation responsibilities.
Role & Responsibilities
- Deliver retail sales targets and KPIs through strong leadership and team motivation, leading by example and promoting the Hermès brand
- Build and maintain relationships with store management and retail colleagues, gaining support to establish opportunities and achieve business objectives
- Serve as a brand ambassador, demonstrating Hermès pillars and ensuring effective communication and behaviour both internally and externally
- Maintain exceptional personal and team service levels reflecting company guidelines and a bespoke approach, proactively responding to feedback and addressing performance challenges
- Prepare, implement, and monitor quarterly business plans aligned with retail targets, marketing calendars, and key product launches
- Ensure operational processes, housekeeping, and visual merchandising standards are best-in-class as part of the customer experience
- Coach and develop the team through individual development plans, providing consistent feedback through daily conversations, team briefs, one-to-ones, and formal appraisals
- Manage staff from partner agencies and monitor in-store sales performance, identifying top performers and maintaining a strong talent pool for peak trading periods
- Manage business budgets for staffing, overtime, point-of-sale materials, and expenses, maintaining accurate records in consultation with the Regional Manager
Qualifications
- Extensive experience managing a luxury beauty business and large teams
- Proven ability to lead and develop effective, high-performing teams
- Results-driven and commercially articulate, capable of delivering comprehensive reports reflecting KPIs, productivity, and business-building initiatives
- Proven negotiation and influencing skills to gain support from partner retailers and internal teams
- Strong communication skills in person, digitally, and remotely
- Strong organizational skills with ability to adapt to changing business and market needs
- Competent IT skills including Outlook and MS Office
- Confident communication at all organizational levels
- Luxury brand awareness with immaculate personal grooming and presentation standards
Skills
Experience
Extensive experience managing a luxury beauty business, with a proven track record of leading large teams in retail environments and achieving commercial targets. Demonstrated success in developing high-performing teams, managing multiple stakeholders, and implementing strategic retail initiatives within a luxury brand context.
Education
Not specified in source material
Workplace
The successful candidate will be located in London, England, UK.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Manager», «Fragrance and Beauty Manager», «Counter Manager», «Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.