- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 12, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Boutique Manager leads all aspects of Hermès boutique operations in Macau, overseeing commercial performance, buying, stock, merchandising, customer relationships, and team development. The role is full-time on an unlimited contract.
Role & Responsibilities
- Manage all aspects of the Hermès boutique in accordance with management-approved commercial strategy and Hermès standards for image and service.
- Achieve sales targets, profitability goals, and annual and monthly budgets in line with Group commercial policy and Hermès image; develop strategies to meet Group product-mix objectives.
- Control expenses, inventory shortages, and stock levels, keeping stock cover at no more than six months at year-end; optimize sales through stock availability, regular reordering, and close coordination with Merchandising.
- Participate in Podium buying four times a year, including podium and pre-collection where applicable, and create an attractive store within the Finance team’s budget.
- Train the Stock Team Leader to manage mini stocktakes and participate in the annual stocktake; prevent inventory discrepancies and ensure Group procedures are followed by validating the Chic Boutique Questionnaire.
- Maintain store displays and environment in line with Group guidelines, appoint a visual merchandising ambassador to develop merchandising skills, and alert the team to maintenance or renovation needs.
- Recruit and retain high-quality staff; monitor individual performance, define tasks, and set goals.
- Provide regular team training in customer service, product knowledge, and selling skills; manage leave in accordance with company policies and procedures, including the proper management of untaken annual leave.
- Foster team spirit, discipline, mutual respect, and dedication, and ensure team members receive the support needed to reach their potential.
- Ensure the sales team delivers excellent service to every boutique visitor in line with Hermès standards; remain present to support the team in conflicts and inform management of potential complaints.
- Respond to customer inquiries and resolve issues promptly and appropriately; gather customer feedback on products for management.
- Take an active role in CRM activities to strengthen customer relationships.
- Support the implementation of communication activities and serve as an ambassador and role model.
- Lead effectively through clear communication, awareness of staff morale, and support for employee and career development to strengthen retention.
Qualifications
- Tertiary education.
- At least 10 years of relevant management experience in luxury retail or a similar capacity.
- Strong commercial acumen in sales and solid analytical skills.
- Ability to lead teams and drive performance and customer service.
- Strong customer relationship management skills.
- Excellent spoken and written English and Chinese; Mandarin and Cantonese are specified. French or Japanese is an advantage.
- A collaborative, pleasant, service-oriented, and self-motivated approach.
- Strong leadership, interpersonal, and communication skills.
- Computer proficiency, including MS Office.
Skills
Experience
At least 10 years of relevant management experience in luxury retail or a similar capacity.
Education
Tertiary education.
Workplace
This position is based in Macau, Macau.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Manager», «Boutique Director», «Retail Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.