Hermès Boutique Host / Greeter

About Hermès

Hermès is an independent, family-owned French luxury house renowned for its commitment to artisanal savoir-faire and timeless craftsmanship. The maison operates a global network of boutiques and ateliers, emphasises meticulous materials and design, and maintains a client-centred retail experience rooted in hospitality and discretion.

Role & Responsibilities

• Warmly greet every client entering and leaving the boutique and act as the principal host at the store entrance.
• Assess visitor needs and guide clients to the appropriate merchandise or sales associate, maintaining high standards of hospitality.
• Manage the boutique appointment calendar: record arrivals, no-shows, reschedules and cancellations in the appointment application.
• Field and process phone appointment requests, assign team schedules and resolve appointment conflicts.
• Communicate proactively with selling, operations and asset protection teams about appointment arrivals and boutique capacity.
• Maintain client comfort and service standards (umbrella storage, beverage service, escorting clients to door or car with purchases).
• Monitor and manage outdoor queues when capacity is reached to minimise wait times and preserve a premium client experience.
• Perform additional duties as assigned by the Operations Manager.

Qualifications

• Minimum 1 year of experience in customer service, retail or hospitality environments.
• Excellent verbal communication skills; gracious, warm and professional demeanour in all client interactions.
• Demonstrable high-touch customer service and hospitality orientation with strong attention to detail.
• Ability to work a flexible schedule to meet business needs, including weekends and evenings as required.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); comfortable using appointment/scheduling applications.
• Calm, composed approach to difficult situations and ability to prioritise tasks in a fast-paced environment.
• Bilingual or additional language skills are a strong plus.

Skills

Experience

At least 1 year of direct experience in retail, customer service or hospitality supporting guest-facing operations; prior boutique or luxury retail exposure preferred.

Education

High school diploma or equivalent; hospitality, customer service or retail-related training is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program; Access to Calm App and Health Advocate, Family Building Support.

Culture

Hermès cultivates a workplace rooted in artisanal values, respect for craftsmanship and a strong client-first ethos. The maison emphasises long-term development, inclusion and a familial atmosphere, supporting employees with programmes that balance professional growth and well-being.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.