Hermès Boutique Coordinator

About Hermès

Hermès is an independent, family-owned Maison renowned for artisanal craftsmanship, refinement and longevity. Operating a global retail network, the company emphasises humanist values, the transmission of savoir‑faire and a commitment to sustainability and responsible sourcing. This role is with Hermès of Paris, the brand's U.S. retail organisation, and sits within the Madison Avenue flagship.

Role & Responsibilities

• Organize WRTW/Shoes sales receipts and daily audits in partnership with management and the Managing Director.
• Perform inventory stock counts, cycle counts and assist with reconciliation for WRTW and Shoes floor métiers.
• Maintain and file records related to WRTW/Shoes sales activities and transactions.
• Enter and track special orders systematically during ALC season and notify the sales team when orders arrive.
• Support merchandise flow: stock replenishment, stockroom organization, management of RDIs/CDIs/Cites, and daily reticketing.
• Assist at POS with transfers, charge sends and Voxpays; support SSAs and Selling Specialists as needed.
• Locate merchandise and retrieve additional sizes, colours and options quickly to service clients.
• Deliver product between floors for clients, associates or backstocking, and ensure floors are stocked precisely.
• Work with Inventory Control to reticket returns and return merchandise promptly to floor or stock.
• Support shipping and receiving: place incoming stock in appropriate stockrooms following established standards.
• Maintain WRTW/Shoes visual merchandising standards to company expectations.
• Complete operational tasks related to inventory, transfers and other duties as assigned; demonstrate flexibility to meet business needs.

Qualifications

• Minimum 3 years of retail or boutique operations experience, preferably within luxury fashion or specialty retail.
• Demonstrable organisational skills with meticulous attention to detail and a strong sense of urgency.
• High level of internal and external customer service; communication must be gracious and warm.
• Ability to work a flexible schedule to meet the needs of the business.
• Ability to lift up to 25 pounds without assistance.
• Proven ability to collaborate in a team environment and support trust and cooperation among colleagues.

Skills

Experience

Minimum three years' experience in retail operations, inventory management or boutique support, ideally within a luxury fashion environment handling stockroom, floor replenishment and point-of-sale processes.

Education

High school diploma or equivalent; postsecondary coursework or certification in retail, business or hospitality preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24.77 to USD 27.12 per hour.

Benefits

Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate and family-building support.

Culture

Hermès cultivates an artisan-led culture that prizes craftsmanship, creativity and respect for materials. The Maison emphasises long-term development, diversity and inclusion, and a collaborative workplace where employees are supported to bring their authentic selves to work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.