Hermès Boutique Assistant Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $88,747–99,839/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Maison Madison is hiring an Assistant Manager in New York to lead retail operations, staff coaching, and client relationship initiatives in a luxury boutique setting.
Role & Responsibilities
- Supervise and coach sales staff daily, providing guidance on achieving sales objectives and embodying the Hermès service philosophy
- Maintain active management presence on the sales floor, modeling exceptional client service and ensuring adherence to brand standards
- Analyze business performance by métier on a weekly basis, identify sales opportunities, and develop strategies to maximize boutique revenue and contribution
- Conduct monthly touch-base meetings and contribute to annual performance evaluations in partnership with Managing Director and Floor Director
- Establish and enforce CRM standards, monitor daily associate compliance, and ensure quality client data capture according to HOP standards
- Communicate and enforce company policies and procedures across the team, maintaining regulatory compliance
- Monitor employee scheduling, time records, and vacation requests; maintain accurate attendance documentation in coordination with HR
- Organize and deliver seasonal product trainings, share portfolio updates, and integrate key selling points into point-of-sale client conversations
- Maintain and develop a candidate database for recruitment; participate in interviewing and hiring processes to fill open positions
- Make critical business and client decisions, and serve as acting store manager during Managing Director and Floor Director absences
- Maintain stock levels across all métiers of responsibility, monitor point-of-sale performance, and ensure inventory turnover aligns with HOP standards
Qualifications
- Minimum 4+ years of retail management experience, with luxury retail background strongly preferred
- Proficiency with Microsoft Excel, Word, Cegid POS system, and E-time scheduling software
- Demonstrated ability to learn and troubleshoot merchandise, POS, and payroll systems
- Strong analytical skills with capacity to interpret sales data and translate findings into actionable business recommendations
- Excellent written and verbal communication abilities
- Physical capability to lift up to 25 lbs without assistance
- Flexible availability and willingness to adapt work schedule according to business requirements
Skills
Experience
4+ years of retail management experience; prior experience in a luxury retail environment is strongly preferred. The ideal candidate will have demonstrated success in building and managing high-performing sales teams, driving revenue growth through data-informed strategies, and maintaining operational excellence in a complex, fast-paced environment.
Education
No specific educational requirements stated; candidates are evaluated primarily on retail management experience and demonstrated competency with required systems and processes.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 88,747 to USD 99,839 per annum.
Benefits
Commission and bonus incentives based on sales performance, medical/dental/vision coverage, life insurance and disability coverage, paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time), paid parental leave and transition time, 401(k) and Roth retirement plan with company matching and profit sharing, flexible spending accounts, fitness reimbursement, voluntary life insurance, product discount, employee assistance program (EAP) resources, access to Calm App, Health Advocate, and family building support
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager», «Sales Floor Manager», «Store Operations Manager», «Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.