Hermès Bilingual Customer Advisor
- Location
- Paris Île-de-France France
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 1, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is hiring a Bilingual Customer Advisor in Paris for its European e-commerce and customer relations teams.
Role & Responsibilities
- Manage European e-commerce customer relationships end to end and encourage sales.
- Engage with e-commerce customers by phone, email and WhatsApp, advising them and developing sales.
- Receive, analyze, approve and track European e-commerce orders through delivery.
- Provide exceptional client service and a pleasant e-commerce shopping experience consistent with Hermès’ brand image.
- Share enthusiasm for Hermès stories and products and promote their added value.
- Drive initiatives to improve the e-commerce customer experience.
- Make proactive outbound calls to selected clients, keeping them informed about new products, services and changes in a spirit of service.
- Build lasting customer relationships through excellent experiences and active client portfolio management, fostering engagement and loyalty beyond the product sale.
- Serve as the single point of contact for end customers seeking to contact European stores and handle inbound store calls.
- Assist customers contacting stores, guide them and provide a high-quality, seamless omnichannel experience.
- Ensure a strong service-oriented relationship with clients and stores.
- Provide detailed product information, including characteristics, availability and reservations, explain purchasing, returns and exchange procedures, and follow up with the relevant store.
Qualifications
- Empathetic and kind, with a strong service orientation and a customer-first approach.
- Interest in tailored solutions and strong interpersonal skills.
- Excellent spoken and written French and English; another language is an asset.
- Demonstrated passion for selling.
- Assertiveness, analytical ability, autonomy, very good stress management, including dispute resolution, and a strong sense of priorities.
- Agility with office tools.
- Appreciation of teamwork and a strong team-player profile.
- Experience in, and/or an educational background in, hospitality, retail or e-commerce.
- Experience serving a demanding international clientele is an asset.
Skills
Experience
Minimum 1 year; experience in hospitality, retail or e-commerce. Experience with a demanding international clientele is an asset.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Bilingual Client Advisor», «Bilingual Customer Service Representative», «Bilingual E-commerce Advisor», «Bilingual Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.