Hermès Back of House Team Leader
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 12, 2026
About Hermès
Hermès is an independent, family‑owned French maison renowned for artisanal craftsmanship, exquisite materials and timeless design. Hermès Australia operates as the local arm of the global house, translating Hermès’ standards of quality and client service to boutiques across the region while fostering a culture rooted in transmission, creativity and meticulous attention to detail.
Hermès Australia — Back of House Team Leader, Pacific Fair (Gold Coast, Queensland). Lead inventory, operations and store administration for a luxury boutique.
Role & Responsibilities
- Lead and develop the Back of House (BOH) team at the Pacific Fair boutique, including rostering, performance management and coaching to ensure operational excellence.
- Design, communicate and implement operational policies and procedures; train staff to guarantee consistent compliance and efficient execution of store processes.
- Oversee end‑to‑end inventory management: shipping/receiving, stockroom organisation, labelling, cycle counts, reconciliations and initiatives to reduce ageing stock.
- Manage store administration functions including after‑sales service, store card matters, cashiering procedures, CRM reporting and KPI analysis.
- Validate and monitor cash handling and internal control processes; investigate discrepancies and support store audit activities.
- Coordinate merchandising tasks: manage customer orders, follow ups, and the handling of large or special‑order items (furniture, Petit h products).
- Act as liaison with external suppliers and vendors for store maintenance, event requirements and monthly operational needs.
- Ensure functionality and compliance of store systems (including Cegid and phone systems); support rollout and adoption of Group Retail projects.
- Plan and deliver operational training; work with Head Office Operations and Communications teams to implement retail projects and in‑store activations.
Qualifications
- Minimum 5 years' retail management experience with demonstrable strength in stock and operations; prior experience in a luxury retail environment is highly desirable.
- Proven leadership capability with experience supervising and developing multi‑disciplinary teams.
- Excellent numerical and analytical aptitude with high proficiency in Microsoft Excel.
- Strong interpersonal and communication skills with ability to build collaborative relationships across store and head office functions.
- Sound knowledge of cash handling procedures, internal controls and audit processes.
- Fluency in English and the legal right to work in Australia.
Skills
Experience
Minimum five years of retail management experience, including responsibility for inventory control, store administration and day‑to‑day operational leadership; experience within a luxury or premium retail environment preferred.
Education
Secondary education required; tertiary qualification in business, retail management or logistics preferred — or equivalent demonstrable experience in retail operations.
Workplace
This position is based in Gold Coast, Queensland, Australia.
Culture
Hermès cultivates a familial, craft‑centred workplace where transmission of savoir‑faire and exacting standards are central. The Australian maison emphasises diversity, inclusion and individual authenticity, supporting professional growth within a collaborative, client‑centric environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Team Leader», «Backroom Manager», «Store Administration Team Lead», «Inventory & Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.