Hermès Assistant Store Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 22, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Assistant Store Operations Manager at Hermès Singapore. Oversee back-office operations, customer services, till controls, and stock management.
Role & Responsibilities
- Manage back-office customer services including complaint handling, follow-up routines, and coordination with sales teams for service optimization
- Monitor conversion rates, average handling times, and lead times across reservation and request services; challenge service requests to drive in-store product sales
- Oversee till opening and closing procedures, ensure accurate cash controls and remittances, and review till-related reports (discounts, forced prices, cancelled transactions)
- Manage store document archiving and ensure compliance with local and Group internal control rules; train staff on digital tools and service-related processes
- Administer staff rosters to optimize sales floor coverage while accommodating overtime, leave, and absences; coordinate with external staffing agencies
- Coordinate uniform allocation, office supplies, and food & beverage ordering; manage supplier relationships and delivery verification
- Oversee store maintenance, lighting, cleaning, and security; manage internal and external security personnel
- Conduct stock controls to ensure proper management of inbound, outbound, damaged, returns, and transfer processes; review and correct negative stock discrepancies
- Prepare stock takes and cycle counts, investigate variances, produce final reports for Finance, and implement corrective actions to reduce shrinkage
- Monitor quality of customer interactions to align with Hermès standards of excellence; organize weekly team briefs and provide feedback to Store Manager
- Participate in onboarding and continuous training of team members on Hermès culture, product knowledge, and job responsibilities
- Oversee yearly performance appraisals, monitor skill development, set annual objectives, and anticipate career progression opportunities
- Participate actively in recruitment processes including candidate sourcing and interviewing
Qualifications
- Minimum 6 years of professional working experience
- Significant previous management experience in administrative or operations roles, preferably within retail environments
- Highly organized, rigorous, and reliable with ability to work autonomously and anticipate operational needs
- Service and customer-oriented mindset with excellent communication skills (internal and external stakeholders)
- Proficiency with Excel and standard IT tools
- Team player with appreciation for supervisory experience in security, tailoring, or artisanal departments
- Fluent in English (written and oral)
Skills
Experience
Minimum 6 years of professional experience with significant prior management experience in administrative or operations positions within a retail environment.
Education
Not specified
Workplace
This position is based in Singapore, Central, Singapore.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Associate Manager», «Back-Office Operations Supervisor», «Store Administration Manager», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.