Hermès Assistant Store Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 7, 2026
About Hermès
Hermès is an independent French maison renowned for exceptional craftsmanship in leather goods, silk, ready-to-wear and accessories. The brand is recognised for meticulous artisanal standards, elevated client service and a global retail network; as an employer it emphasises long-term talent development, operational excellence and respect for craft.
Hermès Singapore — Assistant Store Operations Manager (Takashimaya). Oversees back‑office customer services, till controls, stock and store administration.
Role & Responsibilities
- Manage and follow up all back‑office customer services including aftersales, customer requests, reservations, remote sales and repair requests; implement routines to ensure timely resolution.
- Monitor service-related KPIs (lead times, conversion rates, revenue generated from services) and drive continuous improvement across the aftersales and repair lifecycle.
- Own till control procedures: support morning openings, supervise till closing, ensure accurate cash remittances and review till reports (discounts, forced prices, cancelled sales).
- Ensure compliance with internal control, archival and health & safety procedures and act as the store key user for service-related processes and tools.
- Administer store HR and team logistics: staff rotas, coordination with agencies for temporary staff, internal communications and uniform provisioning.
- Oversee store maintenance and security operations, coordinate interventions with suppliers and manage internal/external security agents.
- Lead stock management processes: inbound/outbound flows, returns, damaged goods, transfers; prepare stock takes and cycle counts and produce final reports for Finance.
- Coach, train and develop team members; run morning briefs, conduct yearly appraisals, support recruitment and ensure cross‑coverage capability within the team.
- Coordinate with sales and stock teams to optimise service recourse, reduce lead times and protect sales opportunities for in‑store availability.
Qualifications
- Minimum 6 years of professional experience, with significant management experience in administrative or operations roles (retail environment preferred).
- Proven competence in till control, stock reconciliation and back‑of‑house processes.
- Highly organised, rigorous and able to work autonomously while anticipating operational needs.
- Service- and customer-oriented with excellent verbal and written communication skills.
- Proficient with Excel and store IT tools; comfortable training colleagues on digital tools and internal platforms.
- Team player; prior experience supervising security staff, tailors or in‑store artisans is an asset.
- Fluent in English (spoken and written) — mandatory.
Skills
Experience
Minimum 6 years of relevant experience, including significant prior management responsibility in administrative or operations functions; retail experience strongly preferred.
Education
Bachelor’s degree in business, retail management, hospitality or equivalent preferred; secondary‑level diploma with extensive retail operations experience will be considered.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Hermès fosters a culture rooted in artisanal excellence, discretion and sustained client relationships. The workplace values meticulous execution, long‑term development of people and a collaborative approach between sales, stock and operational teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Assistant Manager», «Store Operations Supervisor», «Back-of-House Operations Manager», «Assistant Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.