- Location
- Tainan Tainan City Taiwan
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 12, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Assistant Store Manager supports Hermès boutique operations, team management, sales performance, customer service and CRM, and assumes responsibility for the store when the Boutique Manager is absent. This is a full-time, unlimited contract.
Role & Responsibilities
- Assume responsibility for the store in the Boutique Manager’s absence.
- Ensure company procedures and systems are understood, followed and run smoothly.
- Coordinate the rollout of central projects and tools in the store.
- Assist the Boutique Manager with monthly reports, including business reports for management and commission reports.
- Manage the team by setting objectives, assessing performance, observing teams on the floor and providing ongoing feedback.
- Organize coaching sessions according to team needs; organize work, delegate tasks and communicate key information, particularly during morning briefings.
- Motivate teams and recognize individual and team efforts.
- Build team spirit, discipline, mutual respect, dedication and loyalty to the company.
- Ensure teams receive regular training to develop customer service, product knowledge and selling skills.
- Handle disciplinary matters and escalate them as needed to the Boutique Manager or HR.
- Coordinate staff rosters with the Sales & Service Support Team.
- Assist the Boutique Manager in organizing team meetings and hosting team activities to maintain team spirit.
- Manage and monitor one or several floor operations, welcome clients, allocate sales-floor resources in line with client flows and organize management back-ups.
- Drive sales performance by occasionally assisting teams with selling and front-office operations, encouraging cross-selling and serving as a sales role model.
- Monitor store performance, including sales, stock levels and shrink rate, and contribute to defining and implementing action plans with the Boutique Manager and Retail Director, such as specific incentives and clienteling actions.
- Manage product sell-out to optimize seasonal sell-through.
- Ensure a high standard of customer service, with clients continuously welcomed in line with Hermès standards and team members motivated to provide excellent service to each individual.
- Represent Hermès with exemplary conduct and excellence in all client interactions.
- Maintain the client portfolio and identify client development opportunities.
- Look after VIP clients.
- Handle level 2 customer complaints and provide strong support to the team in conflicts.
- Oversee CRM activities and support teams in clienteling actions.
Skills
Experience
Minimum 6 years
Workplace
This position is based in Tainan, Tainan City, Taiwan.
Explore jobs in Taiwan.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.