Hermès Assistant Store Manager

Overview

Hermès is an independent, family-owned luxury Maison renowned for artisanal craftsmanship and timeless design. The brand operates a global network of boutiques and ateliers and is recognised for a people-centred culture that prioritises savoir-faire, quality materials and long-term client relationships.

Role & Responsibilities

• Supervise daily store operations and the sales team, including coaching, training and performance management to achieve sales objectives.
• Model exceptional client service on the sales floor and ensure all team members embody Hermès service standards.
• Analyse weekly sales by métier, track deliveries and special orders, and translate sales data into actionable business recommendations.
• Manage CRM standards and compliance to maximise client capture quality and retention.
• Oversee scheduling, time and attendance (E-time), vacation tracking and coordinate with HR on payroll and related records.
• Organise seasonal trainings, product knowledge updates and integration of key merchandise points into client conversations.
• Participate in recruiting, interviewing and maintaining a candidate database to staff the boutique.
• Make critical client and operational decisions in the absence of the Managing Director/Floor Director and carry budgetary responsibility for location sales goals, inventory and profitability.
• Maintain stock levels, MOS and sell-through in accordance with Hermès standards.
• Perform other duties as assigned by the Managing Director.

Qualifications

• Minimum 4 years of retail management experience; prior luxury retail experience preferred.
• Proficiency in Microsoft Excel and Word; experience with Cegid and E-time required.
• Familiarity with CRM processes, POS and payroll systems; ability to troubleshoot basic technical issues.
• Strong numerical literacy with the ability to interpret sales data and make business recommendations.
• Clear written and verbal communication skills.
• Ability to lift up to 25 lbs and flexible availability to meet business needs.

Skills

Experience

At least 4 years of progressive retail management experience, preferably within a luxury environment, with demonstrated supervisory responsibility and accountability for sales targets, inventory and staff performance.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92036.27 to USD 100,000 per annum.

Benefits

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement with company match and profit sharing; voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); product discount; EAP resources; access to Calm App, Health Advocate and family-building support.

Culture

Hermès cultivates an artisan-led, humanist workplace that values craftsmanship, creativity and long-term client relationships. The Maison emphasises personal development, inclusivity and a respectful, collaborative environment where employees are encouraged to preserve heritage while innovating responsibly.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.