Hermès Assistant Store Manager

About Hermès

Hermès of Paris is an independent, family-owned luxury maison renowned for its artisanal savoir-faire, exceptional materials and timeless design. The U.S. subsidiary operates a network of boutiques delivering the brand’s highly personalised client experience; as an employer Hermès emphasizes craftsmanship, long-term talent development and an inclusive workplace culture.

Role & Responsibilities

• Support the Managing Director and Floor Director in all aspects of boutique operations, including stepping into their role when absent.
• Provide visible leadership on the sales floor, model exceptional service and ensure the team embodies the Hermès spirit.
• Supervise, coach and train sales staff to achieve individual and boutique sales objectives; conduct touch-bases and participate in annual performance reviews.
• Drive client development and CRM compliance: monitor client capture quality, follow up on CRM standards and optimise client information.
• Analyse weekly business by métier, track deliveries and special orders, and translate sales data into actionable recommendations to grow revenue.
• Manage scheduling, time & attendance records (E-time), and maintain accurate vacation and payroll documentation in coordination with HR.
• Support recruiting and maintain a candidate database for store staffing needs; participate in interviewing and selection.
• Maintain stock levels, monitor MOS and sell-through rates to ensure inventory aligns with company parameters and profitability targets.
• Ensure team adherence to company policies and procedures; organise seasonal trainings and métier updates to integrate product knowledge into client conversations.
• Perform other duties as assigned by the Managing Director.

Qualifications

• Minimum 4 years of retail management experience; prior luxury environment experience preferred.
• Proficiency in Microsoft Excel and Word; experience with Cegid and E-time required.
• Working knowledge of POS and payroll systems; ability to learn and troubleshoot merchandise and sales platforms.
• Strong ability to interpret sales data and convert insights into business recommendations.
• Clear written and verbal communication skills and flexible availability to meet business needs.
• Ability to lift up to 25 lbs. without assistance.

Skills

Experience

Four or more years of progressive retail management experience, preferably within a luxury retail environment, with demonstrated supervisory and sales-driving results.

Workplace

Compensation

The base compensation for this position ranges from USD 85,000 to USD 95,000 per annum.

Benefits

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount; EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès cultivates an atelier-like culture that places craftsmanship and human-centred values at its core. The house prioritises meticulous product knowledge, long-term talent development and a personalised client-service ethos within an inclusive, family-oriented workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.