Hermès Assistant Store Manager
- Location
- Kuala LumpurKuala LumpurMalaysia
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Assistant Store Manager at Hermès Retail Malaysia, Kuala Lumpur. Lead luxury boutique sales operations and team supervision in a full-time permanent role.
Role & Responsibilities
- Supervise and motivate a sales team to achieve targets while providing excellent customer service and fostering strong client relationships
- Evaluate and develop sales staff capabilities through coaching, on-the-job training, and product knowledge instruction
- Monitor store operations and KPI performance, identifying improvement opportunities and implementing corrective solutions
- Maintain boutique presentation standards consistent with brand identity and luxury retail expectations
- Coordinate and execute sales plans, marketing campaigns, and promotional initiatives with the team
- Address client inquiries and complaints with professionalism and discretion
- Enforce security protocols and maintain high grooming and conduct standards among boutique staff
- Collaborate with Store Manager on sales strategy development, data analysis, and management reporting
- Perform additional duties as assigned by the Store Manager
Qualifications
- Minimum 5–6 years of relevant experience in high-end fashion, luxury retail, or equivalent management capacity
- Bachelor's degree (preferred)
- Proven track record of leading sales teams to achieve targets
- Demonstrated passion for the luxury retail industry and fashion
- Fluency in English
- Strong interpersonal, team-building, and communication skills
- Proficiency with Microsoft Office applications
- Willingness to work flexible hours, including weekends and public holidays
Skills
Experience
Minimum 5–6 years of professional experience in high-end fashion, luxury retail, or similar management roles within a retail environment. A consistent track record of driving sales teams to achieve targets and demonstrating operational excellence at the store level is essential.
Education
Bachelor's degree preferred; no specific field specified.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Retail Operations Manager», «Store Operations Lead», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.