Hermès Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 17, 2026
About Hermès
Hermès is a globally renowned French luxury maison celebrated for its artisanal leather goods, silk, ready-to-wear and accessories. Famously craftsmanship-driven and boutique-led, Hermès operates through a network of ateliers and flagship boutiques that prioritize impeccable product quality and personalised client relationships. As an employer, the brand emphasises meticulous standards, in‑store excellence and skills development for retail teams.
Hermès — Assistant Store Manager in Kaohsiung, Taiwan. Lead boutique operations, coach teams and drive sales with exceptional client service.
Role & Responsibilities
- Supervise daily boutique operations, coaching and developing sales associates to achieve individual and store sales objectives.
- Maintain a visible, proactive management presence on the sales floor, modelling exceptional service and the Hermès client experience.
- Review weekly business performance by profession, identify sales and clienteling opportunities, and translate findings into individual development plans and store targets.
- Contribute to and conduct regular touch-point meetings and annual performance evaluations in partnership with the Store Manager/Managing Director.
- Communicate and enforce CRM standards; follow up daily to maximise client capture rates and maintain detailed client records to Hermès specifications.
- Ensure all store policies and procedures are clearly communicated and actively complied with by the team.
- Monitor E-time and scheduling requirements, manage staff rotas and maintain accurate records of attendance, leave and workforce availability.
- Track deliveries and special orders, ensure timely client follow-up and coordinate with relevant teams to optimise fulfilment.
Qualifications
- Proven leadership and people-management skills with the ability to coach, motivate and develop boutique teams.
- Demonstrable expertise in delivering luxury customer service and a deep understanding of clienteling best practices.
- Proficiency with CRM systems and workforce management tools (E-time or equivalent).
- Strong commercial acumen with the ability to analyse sales data and convert insights into actionable plans.
- Comfortable conducting performance reviews, handling compliance matters and enforcing store procedures.
Skills
Experience
Several years (typically 3–5+) of progressive retail experience with supervisory responsibility; prior experience in luxury fashion or leather goods boutiques and a track record of achieving sales targets is strongly preferred.
Education
High school diploma or equivalent required; tertiary qualification in business, retail management or hospitality preferred but not mandatory.
Workplace
The successful candidate will be located in Kaohsiung, Kaohsiung, Taiwan.
Culture
Hermès fosters a culture anchored in artisanal excellence and long-term client relationships, valuing meticulous attention to detail at every customer touchpoint. The workplace emphasises mentorship, hands‑on training and a boutique environment where service standards and product knowledge are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Boutique Manager», «Retail Assistant Manager», «Boutique Deputy Manager», «Assistant Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.