Hermès Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- May 19, 2025
About Hermès
This prestigious luxury fashion brand is renowned for its exquisite craftsmanship and innovative designs. As part of a leading global conglomerate in the luxury sector, the brand offers unparalleled opportunities for career advancement and professional growth within a dynamic and international environment.
Hermès Assistant Store Manager position in Hong Kong International Airport. Support store operations, lead retail teams, and drive sales performance.
Role & Responsibilities
- Assume full operational responsibility for the store during the Boutique Manager's absence
- Ensure adherence to company procedures, systems, and operational protocols across all store functions
- Coordinate the implementation of central projects and tools within the store
- Assist in preparing monthly business reports, performance metrics, and commission documentation for management review
- Manage and coach assigned teams through objective-setting, performance assessment, and regular floor observations
- Conduct coaching sessions tailored to individual and team development needs, focusing on customer service, product knowledge, and sales techniques
- Organize work schedules, delegate tasks effectively, and communicate strategic information during team briefings
- Cultivate team cohesion, discipline, and mutual respect while reinforcing company commitment and loyalty
- Oversee sales floor operations, including client welcome, resource allocation, and management backup coordination
- Drive sales performance through mentoring, cross-selling encouragement, and personal role modeling of sales excellence
- Monitor store KPIs—sales, stock levels, shrink rate—and collaborate on action plans to optimize seasonal sell-through
- Maintain high customer service standards aligned with Hermès guidelines and serve as a brand ambassador in all client interactions
- Develop and maintain personal client portfolios while identifying growth opportunities
- Provide specialized attention to VIP clients and handle level-two customer complaints with discretion
- Oversee CRM activities and support teams in implementing clienteling initiatives
Qualifications
- Minimum 6 years of retail management or relevant experience in luxury retail
- Proven track record in team leadership, coaching, and performance management
- Strong understanding of retail operations, inventory management, and sales optimization
- Demonstrated excellence in customer service delivery and client relationship management
- Experience with CRM systems and clienteling strategies
- Ability to manage multiple priorities and lead in the absence of senior management
Skills
Experience
Minimum 6 years of progressive retail management experience, preferably within luxury retail or high-end hospitality sectors. Candidates should demonstrate a strong history of leading retail teams, driving sales performance, and delivering exemplary customer service in a multicultural environment.
Education
Secondary education or equivalent; further qualifications in retail management, business administration, or luxury brand management are advantageous.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong.
Benefits
Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.
Culture
The company fosters a culture of innovation, excellence, and inclusivity, encouraging employees to express their creativity and passion for luxury fashion. The workplace is collaborative, with a strong emphasis on personal growth and career progression.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Store Operations Manager», «Assistant Manager - Retail», «Retail Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.