Hermès Assistant Store Manager

About Hermès

Hermès is an independent, family-owned luxury maison renowned for artisanal craftsmanship and enduring design. The organization operates a global network of boutiques while maintaining a strong atelier and workshop tradition; Hermès of Paris, Inc. manages the brand’s retail presence in the United States and embodies the house’s humanist values and commitment to quality.

Role & Responsibilities

• Partner with the Floor Director and Managing Director to run day-to-day boutique operations and deliver an exceptional client experience.
• Provide daily supervision, coaching and training to sales staff; model Hermès’ standards of service on the sales floor.
• Drive sales performance through opportunity identification, weekly business reviews by profession, and individual goal-setting with sales specialists.
• Manage CRM standards and follow-up to maximise client capture rates and maintain detailed client records according to Hermès protocols.
• Conduct or contribute to monthly touch-base meetings and annual performance evaluations; support recruiting and interviewing for store roles.
• Oversee scheduling, monitor E-time, and keep accurate records of vacation, attendance and payroll activity in coordination with HR.
• Maintain stock levels, manage special orders and deliveries, and ensure inventory integrity and sell-through according to Hermès guidelines.
• Organise seasonal trainings and product/merchandise integration to reinforce selling techniques and product knowledge.
• Make critical client and staff decisions and assume Floor Director/Managing Director responsibilities during their absence.
• Ensure strict compliance with company policies, procedures and visual/sales standards.

Qualifications

• Minimum 4 years of retail management experience; prior experience in a luxury environment preferred.
• Proficiency in Excel and Word; experience with Cegid and E-time required.
• Demonstrated ability to interpret sales data and translate insights into actionable business recommendations.
• Strong written and verbal communication skills and proven coaching capability.
• Flexibility in work availability to meet business needs; ability to lift 0–25 lbs without assistance.

Skills

Experience

Minimum four years of progressive retail management experience with responsibility for supervising sales teams, achieving sales targets and managing inventory; luxury boutique experience strongly preferred.

Education

High school diploma or equivalent required; college degree in business, retail management, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 100,000 to USD 114,000 per annum.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, and sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support

Culture

Hermès cultivates an artisan-led culture that prioritises craftsmanship, discretion and long-term client relationships. The retail environment emphasises personal development, rigorous service standards and collaboration within a house that values authenticity, creativity and social responsibility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.