Hermès Assistant Store Manager

About Hermès

Hermès of Paris is an independent, family-owned luxury maison renowned for artisanal craftsmanship and enduring design. The company combines a global retail footprint with vertically integrated ateliers and emphasizes heritage, quality materials and humanist values in its workplaces. Hermès of Paris, Inc. operates flagship maisons in major luxury markets and places significant emphasis on client service, savoir‑faire and employee development.

Role & Responsibilities

• Supervise and coach sales staff daily to achieve sales objectives, model exceptional service and ensure team alignment with the Hermès spirit.
• Partner with the Managing Director and Floor Director to run all store operations, including staffing, scheduling (E‑time), payroll tracking and maintaining accurate attendance and vacation records.
• Drive client development and CRM compliance by enforcing Hermès capture standards, following up on associate inputs, and leveraging CRM data to identify opportunities.
• Analyse weekly business by métier, monitor deliveries and special orders, and translate sales data into actionable plans to improve sell‑through and MOS.
• Plan and deliver seasonal training, share product and métier updates, and ensure associates integrate product knowledge into point‑of‑sale conversations.
• Participate in recruiting, interviewing and maintaining a candidate database to fill store positions.
• Make critical client and operational decisions in the absence of the Floor Director/Managing Director and contribute to monthly touch‑bases and annual performance evaluations.
• Ensure store compliance with company policy and financial targets, and maintain stock levels across assigned métiers.

Qualifications

• Minimum 4 years of retail management experience; prior luxury retail experience strongly preferred.
• Proficiency with Microsoft Excel and Word; experience with Cegid and E‑time required.
• Ability to learn and troubleshoot POS and payroll systems and to interpret sales data into business recommendations.
• Demonstrated supervisory experience, including coaching, scheduling and conducting performance conversations.
• Clear written and verbal communication skills and flexibility in work availability to meet business needs.
• Ability to lift up to 25 lbs. without assistance.

Skills

Experience

At least 4 years of retail management experience with demonstrated success in meeting sales targets; experience within a luxury or high-end retail environment is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92036.27 to USD 110,000 per annum.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, plus sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès emphasizes artisanal excellence, long‑term thinking and respect for craftsmanship; the workplace culture prizes impeccable client service, mentorship and continuity. The company fosters an inclusive, family‑oriented environment that values individual authenticity and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.