Hermès Assistant Operations Manager

About Hermès

Hermès is an independent, family-owned luxury Maison celebrated for its artisanal savoir-faire and timeless objects. The company maintains a global retail network while emphasising craftsmanship, creativity and long-term stewardship of materials and skills. As an employer, Hermès positions human-centred values and professional development at the core of its workplace culture.

Role & Responsibilities

• Oversee and validate all cash-management procedures, including opening/closing tills, safe remittances and change orders; investigate and report discrepancies to the Managing Director and Operations Manager.
• Ensure accuracy of all POS transactions (receipts, client data, SKU capture, payments and client verification) and perform daily transaction audits in partnership with Asset Protection.
• Train and coach Sales Specialists on POS operation, Hermès Portal access, company cash policies and any procedural updates; manage training logs and schedules.
• Partner with corporate Finance on POS issues (charge disputes, IRS forms, mail checks) and coordinate resolution of transactional exceptions.
• Document daily media and supporting receipts for discounted sales, cancellations, returns and shipped items; audit voids, returns and price modifications.
• Communicate CRM capture standards, monitor daily compliance, and act to maximise quality of client data and capture rates according to Hermès standards.
• Support after-sales workflows and craftspeople/tailors activity by providing POS training, transactional support and activity/revenue tracking.
• Contribute to additional operational projects or functions as required by the business.

Qualifications

• Minimum 4 years of retail management experience in a similar role; prior luxury retail experience strongly preferred.
• Proven knowledge of cash-handling best practices, POS operations and retail audit procedures.
• Excellent verbal and written communication skills; demonstrable coaching and training experience.
• Strong organisational attention to detail, ability to multitask and perform under pressure.
• Ability to lift up to 25 lbs. without assistance and to participate in physical store operations as required.

Skills

Experience

4+ years of retail management experience in a comparable role; experience in a luxury retail environment preferred. Demonstrated experience with POS oversight, transactional auditing and staff training.

Education

High school diploma or equivalent required; associate or bachelor's degree in business, retail management or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 66,560 to USD 77,653 per annum.

Benefits

Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, voluntary life insurance; Product discount; Employee assistance programs; Access to Calm App, Health Advocate and Family Building Support.

Culture

Hermès cultivates a human-centred, artisan-driven culture that values craftsmanship, creativity and respect for tradition. The Maison emphasises diversity and inclusion, professional development and long-term relationships between employees, clients and suppliers.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.