Hermès Assistant Manager

Overview

Hermès is an independent, family-owned French maison renowned for artisanal craftsmanship and an uncompromising commitment to quality. The brand operates globally through a network of boutiques and ateliers, sustaining a culture that privileges savoir‑faire, timeless design and meticulous client service.

Role & Responsibilities

• Partner with the Managing Director and regional leadership to run daily boutique operations and achieve annual sales and profitability targets.
• Provide active, on‑floor leadership: coach, train and mentor sales staff to model Hermès service standards and meet individual and store objectives.
• Drive client development and CRM initiatives; ensure associate compliance with CRM capture standards and follow‑up procedures.
• Monitor merchandising, stock levels, delivery and special orders across assigned professions to optimize MOS and sell‑through.
• Manage scheduling, time & attendance (E‑time), vacation records and other payroll-related administration in coordination with HR.
• Organize seasonal trainings, share internal updates, and ensure selling teams integrate key product and profession points at point of sale.
• Participate in recruiting, interviewing and maintaining candidate pipelines for store vacancies.
• Act as decision‑maker for client and store operations in the absence of the Floor Director/Managing Director.

Qualifications

• Minimum four years of retail management experience; luxury retail background preferred.
• Proficiency with Excel, Word, Cegid and E‑time; ability to learn POS and payroll systems and troubleshoot operational issues.
• Demonstrable ability to interpret sales data and convert analysis into actionable business recommendations.
• Strong written and verbal communication skills; proven coaching and performance‑management capability.
• Flexibility in work schedule to meet business needs and ability to lift 0–25 lbs. without assistance.

Skills

Experience

At least four years of progressive retail management experience with responsibility for staff supervision, sales targets and store operations; prior exposure to luxury retail environments strongly preferred.

Education

High school diploma or GED required; bachelor's degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 77,654 to USD 88,746 per annum.

Benefits

Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave; 401(k) and Roth retirement plan with company match and profit sharing; Flexible spending accounts, fitness reimbursement, voluntary life insurance; Product discount; Employee Assistance Program; access to Calm App, Health Advocate and Family Building Support.

Culture

Hermès cultivates a workplace rooted in artisanal savoir‑faire, creativity and long‑term stewardship. The Maison emphasises humanist values—craftsmanship, responsibility and inclusion—seeking a diverse workforce and supporting employees with programs that balance personal and professional wellbeing.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.