Hermès Assistant Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Supervise and coach sales staff daily, providing training and guidance to achieve sales objectives
• Model exceptional service on the sales floor and ensure all team members embody the Hermès brand spirit
• Identify sales opportunities through weekly business reviews by métier, tracking deliveries and special orders to evaluate team and boutique performance
• Conduct monthly touch-base meetings and annual performance evaluations in conjunction with the Managing Director and Floor Director
• Communicate and enforce CRM standards, ensuring daily associate compliance and maximum quality of client data capture according to HOP standards
• Clearly communicate policies and procedures to the team and ensure active compliance across all operations
• Monitor E-time systems and staffing schedules; maintain accurate records of vacation, attendance, and time off in coordination with HR
• Organize and facilitate seasonal training sessions on key métier points and Porte updates; ensure sales team integration of product knowledge into client conversations
• Assist in maintaining candidate database and support recruiting and interviewing efforts to fill open store positions
• Make critical client and business decisions; assume full operational control during Managing Director and Floor Director absences
• Maintain stock levels across all métiers of responsibility, monitor merchandising optimization standards (MOS), and ensure sell-through targets align with HOP standards
• Achieve annual sales goals for the location and ensure profitability while maintaining inventory accuracy within company parameters

Qualifications

• 4+ years of retail management experience
• Prior experience in a luxury retail environment preferred
• Proficiency in Excel, Word, Cegid, and E-time systems
• Ability to learn merchandise, POS, and payroll systems and effectively troubleshoot issues
• Ability to interpret sales data and translate findings into effective business recommendations
• Clear written and verbal communication skills
• Ability to lift 0–25 lbs without assistance
• Flexible availability to meet business needs

Skills

Experience

4+ years of retail management experience; prior luxury retail experience is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 80531.73 to USD 95,000 per annum.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, and Vision coverage; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Flexible spending accounts; Fitness reimbursement; Voluntary life insurance; Product discount; Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.