Hermès Assistant Manager
About Hermès
Hermès, a prestigious French luxury brand, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Hermès Group, Hermès of Paris Inc. offers a unique work environment that emphasizes creativity, quality, and the preservation of artisanal skills. The company is committed to sustainability and corporate social responsibility, making it a distinguished employer in the luxury fashion industry.
Join Hermès in San Diego as an Assistant Manager. Oversee sales and client development in a luxury retail environment. Full-time role.
Role & Responsibilities
- Partner with the Managing Director to oversee all aspects of the business, including sales growth and client development.
- Supervise and coach the sales team to achieve sales objectives and ensure exceptional client service.
- Identify sales opportunities and collaborate with sales specialists to enhance boutique performance.
- Conduct monthly meetings and annual performance evaluations in collaboration with the Managing Director.
- Ensure compliance with CRM standards and maximize client capture rates.
- Communicate policies and procedures to the team and ensure adherence.
- Manage staff scheduling and maintain accurate records of attendance and leave.
- Organize seasonal trainings and ensure integration of key points into client interactions.
- Assist in recruiting and interviewing candidates for open positions.
- Make critical client and business decisions in the absence of the Managing Director.
Qualifications
- 4+ years of retail management experience, preferably in a luxury environment.
- Proficiency in Excel, Word, Cegid, and E-time.
- Ability to learn and troubleshoot merchandise, POS, and payroll systems.
- Strong analytical skills to interpret sales data and make business recommendations.
- Excellent written and verbal communication skills.
- Ability to lift up to 25 lbs. without assistance.
- Flexibility in work availability as business needs dictate.
Skills
Experience
4+ years of retail management experience, preferably in a luxury environment.
Workplace
The successful candidate will be located in San Diego, California, USA.
Compensation
$80,531.73 - $92,036.27
Benefits
Commission and bonus incentives, Medical, Dental, Vision, Life Insurance, Disability, Paid time off, Paid Parental Leave, 401(k) with company matching, Product discount, Access to Calm App and more.
Culture
Hermès fosters a culture of creativity, quality, and respect for artisanal craftsmanship. The company values diversity and inclusion, providing a supportive environment where employees can thrive and express their individuality. Hermès is dedicated to sustainability and leaving a positive impact on the world.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Assistant Manager», «Boutique Assistant Manager», «Sales Floor Manager», «Client Experience Manager», «Luxury Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.