Hermès Assistant Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Provide daily supervision and coaching of sales staff, ensuring achievement of individual and boutique sales objectives through mentorship and performance management
• Maintain active presence on the sales floor, modeling exceptional service standards and ensuring all team members embody the Hermès spirit and client-first ethos
• Conduct weekly business reviews by métier, tracking delivery schedules and special orders to identify and capitalize on sales opportunities aligned with team goals
• Contribute to and conduct monthly touch-base meetings and annual performance evaluations in collaboration with Managing Director and Floor Director
• Communicate and enforce CRM standards daily, monitoring associate compliance to maximize client capture quality and data accuracy according to Hermès protocols
• Clearly articulate company policies and procedures to the team, ensuring active compliance across all operations
• Monitor staff scheduling, E-time records, and attendance; maintain accurate vacation and time-off records in coordination with Human Resources
• Organize and deliver seasonal product trainings, communicate internal updates, and ensure sales team integration of key métier information into client conversations
• Assist in candidate recruitment, database maintenance, and interview process to fill open positions
• Execute critical client and business decisions during Managing Director and Floor Director absences, providing leadership continuity
• Manage annual sales goals and profitability targets for the boutique; maintain inventory accuracy and stock levels across all métiers in compliance with Hermès standards, monitoring MOS and sell-through performance
• Complete additional duties and projects as assigned by the Managing Director

Qualifications

• Minimum 4+ years of retail management experience, with prior luxury retail exposure strongly preferred
• Proficiency in office systems including Excel, Word, Cegid, and E-time
• Ability to learn and troubleshoot merchandise, point-of-sale, and payroll systems independently
• Demonstrated capability to interpret sales data and develop actionable business recommendations
• Excellent written and verbal communication skills
• Physical capability to lift 0–25 lbs. without assistance
• Flexibility to adapt work availability as business needs and seasonal demands dictate

Skills

Experience

4+ years of retail management experience; prior experience in a luxury environment preferred.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 105,000 to USD 111,000 per annum.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision coverage; Life Insurance and Disability; Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Flexible spending accounts and voluntary benefits; Product discount; Employee Assistance Program resources; Access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.