Hermès Assistant Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $88,747–99,839/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Madison, New York – Retail Assistant Manager leading sales operations, staff supervision, and client development in a luxury flagship boutique.
Role & Responsibilities
- Supervise and coach sales staff daily, providing training and assistance in achieving sales objectives
- Maintain active management presence on the sales floor, modeling exceptional service and embodying Hermès brand values
- Identify sales opportunities through weekly business reviews by métier, tracking deliveries and special orders
- Conduct monthly touch-base meetings and annual performance evaluations in partnership with the Managing Director and Floor Director
- Communicate CRM standards and ensure associate compliance to maximize client capture quality according to HOP standards
- Ensure clear communication of store policies and procedures and monitor team compliance
- Monitor E-time scheduling needs and maintain accurate records of vacation, time, and attendance in coordination with HR
- Organize seasonal training initiatives covering key métier points and ensure sales team integration into client conversations
- Assist in recruiting, interviewing, and maintaining a database of candidates for store positions
- Make critical client decisions and oversee store operations during the Managing Director and Floor Director's absence
Qualifications
- 4+ years of retail management experience
- Prior experience in a luxury retail environment preferred
- Proficiency in Excel, Word, Cegid, and E-time systems
- Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively
- Strong ability to interpret sales data and translate findings into actionable business recommendations
- Clear written and verbal communication skills
- Ability to lift 0–25 lbs. without assistance
- Flexible work availability as business needs require
Skills
Experience
4 years of retail management experience, with prior experience in a luxury environment preferred
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 88,747 to USD 99,839 per annum.
Benefits
Commission and bonus incentives based on sales performance, Medical, Dental, and Vision coverage, Life Insurance and Disability, Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick and safe time), Paid Parental leave and transition time, 401(k) and Roth Retirement plan with company matching and profit sharing, Flexible spending accounts, fitness reimbursement, and voluntary life insurance, Product discount and EAP resources, Access to Calm App, Health Advocate, Family Building Support
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Operations Manager», «Retail Operations Manager», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.