Hermès Assistant Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Supervise sales staff daily through coaching, training, and sales objective achievement
• Maintain active floor presence to model exceptional service and ensure all team members embody Hermès values and standards
• Identify sales opportunities through weekly business review by métier, tracking delivery and special orders to evaluate contributions to boutique performance
• Conduct monthly team meetings and annual performance evaluations in collaboration with Managing Director and Floor Director
• Communicate and enforce CRM standards, ensuring daily associate compliance to maximize client capture quality according to Hermès protocols
• Ensure clear communication and active team compliance with all boutique policies and procedures
• Monitor e-time and scheduling needs; maintain accurate records of vacation, time, and attendance in partnership with HR
• Organize and conduct seasonal training sessions on key métier points, internal updates, and point-of-sale integration strategies
• Maintain and assist in recruiting for an active candidate database; participate in interviewing and hiring for open positions
• Execute critical client decisions and manage boutique operations during Managing Director and Floor Director visits to Preview and Podium
• Achieve annual sales targets for the boutique location while ensuring profitability and inventory accuracy
• Maintain stock levels across all métier categories according to MOS, sell-through rates, and Hermès standards

Qualifications

• Minimum 4 years of retail management experience
• Prior experience in a luxury retail environment preferred
• Proficiency in office software including Excel and Word
• Competence with POS systems, payroll systems, and merchandise management platforms
• Ability to interpret sales data and translate findings into actionable business recommendations
• Demonstrated capability to manage inventory and budgetary responsibilities
• Clear written and verbal communication skills
• Ability to lift 0-25 lbs without assistance
• Flexibility to accommodate variable work scheduling as business needs require

Skills

Experience

4+ years of retail management experience in a customer-facing role, with preference for background in luxury retail or high-end fashion sectors

Education

High school diploma or equivalent minimum; additional retail management certifications or coursework valued

Workplace

Compensation

The base compensation for this position ranges from USD 92,036 to USD 103,540 per annum.

Benefits

Commission and bonus incentives based on sales performance, Medical, Dental, and Vision insurance, Life Insurance and Disability coverage, Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellness days, and sick & safe time), Paid Parental leave and transition time, 401(k) and Roth Retirement plan with company matching and profit sharing, Flexible spending accounts and fitness reimbursement, Voluntary life insurance, Product discount and Employee Assistance Program (EAP) resources, Access to Calm App, Health Advocate, Family Building Support

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.