Hermès Assistant Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $92,036–103,540/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 4, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Assistant Manager position at Hermès Chicago boutique. Lead sales team, drive client experience, manage operations. $92,036–$103,540 annually.
Role & Responsibilities
- Supervise daily sales staff operations, providing coaching, training, and support to achieve individual and boutique sales objectives
- Maintain active management presence on the sales floor, modeling exceptional service standards and ensuring all team members embody the Hermès brand spirit
- Identify and execute sales opportunities through weekly business analysis by métier, tracking deliveries and special orders, and aligning individual specialist goals with overall boutique performance
- Conduct monthly performance reviews and contribute to annual evaluations in collaboration with the Managing Director and Floor Director
- Establish and enforce CRM standards, ensuring daily associate compliance and maximizing client capture rate and data quality according to HOP (Hermès Operational Performance) standards
- Communicate policy and procedure to the team and verify active compliance across all operational areas
- Monitor E-time scheduling and staffing needs; maintain accurate records of vacation, time, and attendance in coordination with Human Resources
- Organize seasonal training initiatives, including key métier updates and Porte communications, ensuring sales team integration of product knowledge at the point of sale
- Maintain and develop candidate database for store recruitment; participate in interviewing and hiring for open positions
- Execute critical client decisions and manage boutique operations during the Managing Director's and Floor Director's absences
- Manage inventory levels across all assigned métiers, MOS (Merchandise On Support), and sell-through performance in accordance with HOP standards
- Support achievement of annual sales goals and ensure profitability while maintaining inventory accuracy within company parameters
Qualifications
- Minimum 4+ years of retail management experience; prior experience in a luxury retail environment strongly preferred
- Proficiency in core office software including Microsoft Excel, Word, and retail systems such as Cegid and E-time
- Demonstrated ability to quickly master merchandise management systems, point-of-sale systems, and payroll platforms with effective troubleshooting capability
- Strong analytical skills with the ability to interpret sales data and translate findings into actionable business recommendations
- Excellent written and verbal communication skills with demonstrated ability to lead and motivate team members
- Physical capability to lift and carry merchandise up to 25 pounds without assistance
- Flexibility to accommodate variable work schedules and business operational needs
- Commitment to embodying Hermès values of artisan excellence, client service, and humanist principles
Skills
Experience
4+ years of retail management experience, with preference for background in luxury retail or high-end hospitality environments. Proven track record of staff supervision, sales achievement, and operational management in a customer-facing retail setting.
Education
High school diploma or equivalent required; college education or retail management certification preferred.
Workplace
The successful candidate will be located in Chicago, Illinois, USA.
Compensation
The base compensation for this position ranges from USD 92,036 to USD 103,540 per annum.
Benefits
Commission and bonus incentives based on sales performance; comprehensive health coverage including Medical, Dental, and Vision insurance; Life Insurance and Disability coverage; Paid time off including 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time; Paid Parental leave and transition time; 401(k) and Roth Retirement plan with company matching and profit sharing; Voluntary benefits including flexible spending accounts, fitness reimbursement, and supplemental life insurance; Product discount; Employee Assistance Program (EAP) resources; access to Calm App, Health Advocate, Family Building Support services.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Assistant Store Manager», «Retail Operations Supervisor», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.