Hermès After‑Sales Service Apprentice
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 9, 2026
About Hermès
Hermès Sellier is the retail arm of the Hermès maisons, operating a network of boutiques and an e‑commerce site in France. Renowned for its artisanal leatherwork, ready‑to‑wear, beauty, homewares, watchmaking and jewelry, Hermès combines traditional craftsmanship with modern retail experience. The retail network is organised to deliver high‑touch client service consistent with the maison’s heritage.
Hermès Sellier — After‑Sales Service Apprentice (Apprenticeship) in Paris (Sèvres). Join the boutique support team to manage repairs and client follow‑up.
Role & Responsibilities
- Act as an ambassador of the Maison within the Support Commercial team of the Sèvres boutique, ensuring service excellence for all after‑sales interactions.
- Manage inbound after‑sales requests and maintain omnichannel communication to keep clients informed of the status of their SAV (repairs/returns).
- Receive and evaluate deposited articles, perform initial diagnostics and explain subsequent repair steps to clients.
- Coordinate repair workflows: liaise with central SAV and local artisans across métiers (leather, watchmaking, jewelry, shoe repair, fashion), monitor estimates and lead times.
- Receive repaired items and verify the quality of execution prior to client return.
- Reactivate dormant SAV files, propose remote after‑sales solutions and escalate sensitive cases to preserve client satisfaction.
- Organise repair priorities and manage the repair queue according to operational needs.
Qualifications
- Two‑ or three‑year post‑secondary diploma (Bac+2 / Bac+3) or equivalent vocational qualification.
- Minimum one year of professional experience in retail or customer service; prior after‑sales or repair coordination experience is an advantage.
- Excellent oral and written presentation skills with clear, professional elocution.
- Autonomous, highly organised and rigorous with strong problem‑solving aptitude.
- Strong interpersonal skills and the ability to liaise with diverse stakeholders (clients, store colleagues, external craftsmen).
- Comfort with IT tools and omnichannel communication; able to work fluidly between front‑office and back‑office tasks.
- Fluent English (spoken and written) is essential.
Skills
Experience
Minimum 1 year of retail or customer‑facing experience; experience in after‑sales, repairs coordination, or working with external artisans is highly valued.
Education
Bac+2 or Bac+3 (two‑ or three‑year post‑secondary diploma) or equivalent vocational qualification.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Hermès fosters a culture of meticulous craftsmanship, service excellence and respect for artisanal métiers. The retail environment emphasises collaborative teamwork, high standards of client care and continuous learning within a refined, customer‑centric boutique setting.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Apprentice», «Customer Care & Repairs Apprentice», «After‑Sales Service Trainee», «Client Relations Apprentice (After‑Sales)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.