Hermès After-Sales Service Specialist
- Location
- ParisÎle-de-FranceFrance
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Paris: After-Sales Service Specialist (Fixed-Term) – Faubourg Saint-Honoré boutique. Luxury client support role.
Role & Responsibilities
- Deliver comprehensive after-sales support and product guidance to clients visiting the boutique
- Address client inquiries, repair requests, and maintenance needs with professionalism and technical expertise
- Maintain detailed records of all service interactions and client preferences in the CRM system
- Coordinate with the atelier teams to facilitate repairs, restoration, and bespoke customization services
- Cultivate lasting client relationships through attentive follow-up and personalized service recommendations
Qualifications
- Minimum 1 year of proven experience in customer service, luxury retail, or after-sales support
- Demonstrated understanding of Hermès product range, craftsmanship, and brand values
- Excellent communication and interpersonal skills in French and English
- Strong attention to detail and organizational capabilities
- Ability to work collaboratively within a boutique team environment
Skills
Experience
Minimum 1 year of relevant experience in customer service, luxury retail, or after-sales support functions.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Specialist», «Service Advisor», «Client Relations Specialist», «Post-Sale Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.