Hermès After-Sales Service Specialist
Join Hermès in Paris as an After-Sales Service Specialist. Enhance client satisfaction and manage repair services in a luxury environment.
Overview
Hermès, a renowned luxury brand, is part of the esteemed Hermès Group. Known for its exquisite craftsmanship and timeless elegance, Hermès offers a prestigious work environment where creativity and tradition blend seamlessly. As an employer, Hermès values its employees' contributions to maintaining its legacy of excellence.
Role & Responsibilities
- Manage administrative aspects of after-sales service requests using the HCare mobile tool.
- Perform initial diagnostics on products submitted for repair.
- Ensure administrative follow-up of service requests, including timelines, quotes, and communication with workshops and clients.
- Coordinate with local artisans and the central after-sales service team in Bobigny.
- Inspect products post-repair to ensure quality standards are met.
- Act as the liaison between clients and the store to strengthen the relationship between after-sales service and sales.
- Support sales advisors with after-sales service knowledge and promote the department within the store.
Qualifications
- Diploma equivalent to Bac +2 or successful experience in sales or service industries.
- Proficiency in written and spoken communication.
- Empathetic and solution-oriented approach.
- Dynamic, enthusiastic, and excellent interpersonal skills.
- Comfortable with IT tools and software.
- Ability to handle both front and back office tasks.
- Interest in challenges, service, and sales.
- Team spirit and collaborative mindset.
- Fluent in English.
Skills
Experience
Minimum of 1 year of experience in sales or service industries.
Education
Diploma equivalent to Bac +2 or higher.
Workplace
This position is based in Paris, Île-de-France, France. Cerulean lists 3.321 open roles in Paris, including 73 posted recently. The broader Île-de-France area accounts for 3.735 active listings on Cerulean, 104 of which are new. In France as a whole, Cerulean currently features 4.293 open positions, with 140 posted this week.
Culture
Hermès fosters a culture of excellence and innovation, where employees are encouraged to uphold the brand's rich heritage while contributing to its modern evolution. The workplace is characterized by a commitment to quality and a supportive environment that values creativity and teamwork.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.