Hermès After-Sales Product Coordinator
- Location
- BobignyÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 25, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès internship in Bobigny: six-month after-sales product coordinator role supporting repair management and customer service across international retail networks.
Role & Responsibilities
- Evaluate and validate appropriate treatment for defective items, repairs, and restorations across all Hermès product lines
- Analyze repairability of products and transmit documentation to repair workshops
- Conduct quality compliance checks and verification of completed repairs
- Prepare repair quotations and communicate timelines to retail partners and customers
- Provide technical explanations to facilitate communication between stores and end customers
- Justify non-defect findings and advise retail networks on after-sales policies
- Monitor product quality and alert relevant stakeholders to potential product issues
- Consult with suppliers on technical decisions and quality matters
Qualifications
- Bac+2 to Bac+4 degree in commerce, business administration, or equivalent university qualification
- Product sensitivity and customer service orientation
- Organized and meticulous approach to work
- Fluent English proficiency
Skills
Experience
Preferably some prior professional experience in a commercial, retail, or logistics environment
Education
Bac+2 to Bac+4 degree in commerce, business administration, or equivalent university qualification
Workplace
The role is situated in Bobigny, Île-de-France, France — conveniently close to Paris.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Support Associate», «Product Service Coordinator», «After-Sales Operations Specialist», «Quality & Returns Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.