Hermès After-Sales and Client Development Intern
- Location
- New York City New York USA
- Employment
- Internship
- Seniority
- Intern
- Compensation
- $20/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 6, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks an After-Sales and Client Development Intern for its five-month Generation H program, scheduled January 11–June 28, 2027. Based in person at the New York City headquarters, the full-time internship is 37.5 hours per week and pays $20 per hour; the intern will support after-sales initiatives, uniform dispatch, special-order process improvements, vendor validation and research.
Role & Responsibilities
- Support the Senior Manager of After Sales with administrative and analytical work on key global initiatives.
- Assist with all aspects of the uniform dispatch process, from initial data gathering through delivery, coordinating with Paris-based partners as needed.
- Create PowerPoint presentations for After Sales training.
- Work with the Client Development team to understand the special-order process and identify opportunities to streamline it and create reporting.
- Support repair-vendor validation by scheduling visits and reviewing vendor tests.
- Conduct competitive market research to identify new repair vendors.
- Compile After Sales meeting recaps.
- Contribute to special projects for After Sales and Client Services.
Qualifications
- Be enrolled in an associate, bachelor's, or master's degree program.
- Previous internship experience in fashion or luxury is a plus.
- Be able to prioritize and multitask in a highly complex work environment.
- Be able to take initiative and work independently at times.
- Be able to manage multiple projects and work assignments.
- Be able to maintain confidentiality and exercise discretion and professionalism when handling sensitive information.
- Be able to communicate information clearly and concisely.
- Have strong organizational and follow-through skills.
- Be punctual, accurate, and highly dependable.
- Have strong Excel skills, including the ability to create pivot tables and complete VLOOKUPs.
- Be proficient in PowerPoint and Microsoft Word.
- Be able to work in person at a company-designated location.
Skills
Education
Enrollment in an associate, bachelor's, or master's degree program.
Workplace
The role is situated in New York City, New York, USA.
Compensation
The base compensation for this position is USD 20 per hour.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Intern», «Client Development Intern», «Customer Services Intern», «Client Relations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.