Harry Rosen Sales Manager

About Harry Rosen

Founded in Toronto in 1954 by brothers Harry and Lou Rosen, Harry Rosen is a leading Canadian luxury menswear retailer, distinguished by its curated designer collections, tailoring expertise and personalized service. Its heritage combines entrepreneurial ambition with an enduring commitment to helping clients dress with confidence. As an employer, the company offers a setting where sartorial knowledge, relationship-building and commercial acumen intersect, with career paths spanning client advising, tailoring, merchandising and corporate functions. Professionals drawn to refined retail will find a business in which attentive service, product expertise and long-term client relationships are central to the brand’s identity.

Role & Responsibilities

• Ensure key performance indicators and top-line sales goals are consistently achieved and exceeded.
• Assist the Store Leader in executing company strategy and sales-driving initiatives.
• Analyze sales and performance data to identify and maximize sales opportunities, new-client acquisition, and retention.
• Manage relevant non-controllable store expenses, including payroll, supplies, and security, and ensure budget efficiency.
• Champion digital sales tools and resources and achieve digital sales goals.
• Plan effective schedules and assist with resource deployment to maximize productivity.
• Manage selling costs.
• Act as a performance partner and drive sales growth through active participation in the sales process.
• Deliver a consistently exceptional customer experience and in-store environment.
• Nurture a relationship-based selling culture and ensure client-development standards are maintained throughout the store.
• Partner with buyers, sharing constructive product and brand feedback, observations, and merchandise needs.
• Serve as a primary point of contact for client issues and resolutions.
• Maintain compliance with health and safety and loss-prevention protocols to protect company assets and stakeholders.
• Oversee the planning and execution of trunk shows, events, and promotions in coordination with buying, marketing, and visual partners.
• Generate ideas and propose strategies to maximize event sales opportunities.
• Develop and maintain vendor relationships.
• Oversee store meeting and planning calendars.
• Ensure mandatory training topics and learning campaigns are completed on time and retained.
• Ensure onboarding guidelines and best practices are followed to support new-hire success and retention.
• Identify skills gaps and coaching needs among Sellers and Coaches, and implement strategies to develop their skills, drive sales, and build clientele.
• Manage the content, preparation, and delivery of regular product knowledge sessions, ensuring all Associates attend, are informed, and understand the intended messaging.
• In collaboration with Marketing, organize volunteer Champions to promote Fashion Friday content and lead huddles and team activities that educate and energize teams.
• Oversee sales technology usage and ensure team proficiency with these tools.
• Attract, hire, and retain the Coaching team and Sellers.
• Provide on-floor coaching and ensure Coaches consistently guide Associates to enhance the client experience and drive sales growth in line with selling principles.
• Drive high-performing teams through SMART goals and accountability.
• Identify and develop high-potential team members for future leadership roles.
• Provide ongoing coaching and one-to-one meetings, and conduct regular spring and fall assessments.
• Achieve strong employee engagement and continuously improve NPS metrics.
• Lead by demonstrating the company's core values.

Qualifications

• At least 4 years of retail experience, including senior leadership responsibility in store management.
• Flexibility to work standard retail hours, including store opening and closing shifts on weekdays and weekends.
• Focus on driving long-term customer loyalty and conversion by training teams to elevate both the in-store and online customer experience.
• Track record of improving retail-store or department sales KPIs through the development and execution of sales strategies with the sales team.
• Experience coaching, educating, and developing a sales team, including inspiring and improving both high-impact and struggling performers.
• Demonstrated ability and interest in developing others, with a documented record of coaching, development, and performance-improvement plans that resulted in tangible improvements.
• Retail-industry experience preferred; the menswear environment includes sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.
• Strong business acumen in luxury retail and a keen understanding of executing business plans and company initiatives individually and through a team.
• Welcoming and inclusive mindset, with a passion for embodying and upholding the company's core values.

Skills

Experience

At least 4 years of retail experience, including senior leadership responsibility in store management.

Compensation

The base compensation for this position ranges from CAD 60,000 to CAD 80,000 per annum.

Benefits

Monthly and annual team bonuses and incentives; industry-leading discounts and special purchase opportunities; comprehensive flexible benefits package; pension and Group RRSP programs; a coach committed to supporting personal career goals; an inclusive culture supported by an internal Diversity, Equity and Inclusion Council; opportunities for internal growth and promotion, with succession planning.

Culture

Harry Rosen’s workplace culture reflects its heritage as a Canadian luxury menswear specialist, with an emphasis on sartorial expertise, personalised service and lasting client relationships. Its client-focused retail environment values attention to detail and collaborative service, with employees helping clients develop a wardrobe that expresses their individual style.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.