- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $20–23/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 25, 2026
About Harry Rosen
Founded in Toronto in 1954 by brothers Harry and Lou Rosen, Harry Rosen is a leading Canadian luxury menswear retailer, distinguished by its curated designer collections, tailoring expertise and personalized service. Its heritage combines entrepreneurial ambition with an enduring commitment to helping clients dress with confidence. As an employer, the company offers a setting where sartorial knowledge, relationship-building and commercial acumen intersect, with career paths spanning client advising, tailoring, merchandising and corporate functions. Professionals drawn to refined retail will find a business in which attentive service, product expertise and long-term client relationships are central to the brand’s identity.
Harry Rosen is seeking a Luxury Retail Client Concierge Specialist for its flagship Bloor Street team in Toronto. This full-time, permanent role leads the client welcome and in-store experience, supporting clienteling, appointments, deliveries, events and hospitality.
Role & Responsibilities
- Welcome every client at the store entrance and establish the tone for the Harry Rosen experience.
- Assess clients’ immediate needs and connect them promptly with the appropriate advisor or leader.
- Know key clients, their preferences and upcoming appointments, and prepare for their visits in advance.
- Coordinate smooth handoffs between advisors and leaders so clients are not left waiting.
- Support appointments throughout the day, allowing advisors to focus on styling and selling.
- Direct post-visit follow-up to the appropriate advisor or leader and ensure all follow-up is completed.
- Answer and assess incoming calls to the same service standard provided to clients in person.
- Coordinate local hotel deliveries and white-glove deliveries to clients’ homes.
- Work with advisors on delivery timing, client preferences and presentation standards.
- Track deliveries and keep advisors and clients informed of their status.
- Act as the primary in-store contact for events, designer trunk shows and brand activations.
- Manage guest-experience logistics so events reflect brand-partner standards.
- Oversee in-store client hospitality, including refreshments and special arrangements for scheduled appointments.
- Set consistent service standards for the team.
- Build and manage local partnerships, such as coffee and dessert pop-ups, that enhance the in-store experience.
Qualifications
- A track record of personalized, high-touch client experiences and lasting client relationships.
- Familiarity with clienteling practices and client management systems.
- A polished, professional presence and appreciation for luxury brands, products and presentation standards.
- Strong communication skills and the ability to work effectively with clients, advisors, leaders and external partners.
- Excellent organizational skills and sound judgment in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Flexible availability, including weekends and special events.
Skills
Experience
2–4 years in a client-facing luxury retail role, such as a designer boutique, luxury brand or high-end department store.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23 per hour.
Benefits
Eligibility for monthly and annual team bonuses; industry-leading employee discount and special purchase opportunities; comprehensive flexible benefits package; pension and Group RRSP programs; a career coach; inclusive workplace culture supported by an internal Diversity, Equity & Inclusion Council; and opportunities for growth, with a record of internal promotion into advisor and leadership roles.
Culture
Harry Rosen’s workplace culture reflects its heritage as a Canadian luxury menswear specialist, with an emphasis on sartorial expertise, personalised service and lasting client relationships. Its client-focused retail environment values attention to detail and collaborative service, with employees helping clients develop a wardrobe that expresses their individual style.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harry Rosen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Client Experience Specialist», «Client Services Specialist», «Client Relations Specialist», «Retail Concierge», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.