Harry Rosen Advisor Support Coordinator

About Harry Rosen

Founded in Toronto in 1954 by brothers Harry and Lou Rosen, Harry Rosen is a leading Canadian luxury menswear retailer, distinguished by its curated designer collections, tailoring expertise and personalized service. Its heritage combines entrepreneurial ambition with an enduring commitment to helping clients dress with confidence. As an employer, the company offers a setting where sartorial knowledge, relationship-building and commercial acumen intersect, with career paths spanning client advising, tailoring, merchandising and corporate functions. Professionals drawn to refined retail will find a business in which attentive service, product expertise and long-term client relationships are central to the brand’s identity.

Role & Responsibilities

• Prepare client profiles and relevant documentation so advisors are informed and ready for each appointment.
• Review client purchase histories in CRM before appointments to identify gaps, potential needs and interests, and brief the advisor before the client arrives.
• Contact clients to arrange pickup appointments in coordination with each advisor’s schedule and using the client’s preferred communication method.
• Ensure deferred-pickup standards and procedures are followed by coordinating client notifications, confirming advisor availability and preparing the pickup experience in advance.
• Communicate pickup status updates to advisors and clients as appropriate.
• Participate in key appointments to extend the advisor’s capacity by managing product pulls, floor logistics, POS processing or documentation, enabling the advisor to focus on the client relationship.
• Support Connect, Curate and Commit behaviours by ensuring the appointment’s physical and logistical environment reflects those standards.
• Process POS transactions accurately on behalf of the advisor when required.
• Manage follow-up for all Made-to-Measure, Special Order and Inter-Store Transfer items for assigned advisors.
• Track outstanding items against established timelines and proactively resolve or escalate issues before they affect clients.
• Communicate status updates to advisors and clients as appropriate, using the client’s preferred channel.
• Serve as the primary liaison between assigned advisors and the tailorshop, communicating alteration details, turnaround expectations and client-specific requirements.
• Liaise with Logistics to support deliveries by tracking and coordinating them and communicating status to advisors and clients as needed.
• Follow up on outstanding alterations and escalate delays before they affect client pickup timelines.
• Ensure all client contacts and interactions related to assigned advisors are recorded in CRM and Herringbone within established timelines and standards.
• Gather and update relevant client details for new and existing clients after each interaction.

Qualifications

• At least 3–5 years of retail experience in a client-facing role, with a track record of managing client appointments, answering client inquiries and coordinating and performing administrative tasks while maintaining high client satisfaction.
• Strong service orientation and a demonstrated desire to delight customers.
• Demonstrated interest in technology and in using technological innovations to support the retail customer-service function.
• Ability to work effectively as part of a team.
• Strong multitasking skills and the ability to calmly and efficiently manage, acknowledge and assist VIP clientele.
• Focus on driving long-term customer loyalty and conversion.
• Strong communication skills and a keen understanding of policies and procedures.

Skills

Experience

At least 3–5 years of retail experience in a client-facing role.

Compensation

The base compensation for this position is CAD 50,000 per annum.

Benefits

Opportunities to earn monthly and annual team bonuses; industry-leading discounts and special purchase opportunities; a comprehensive flexible benefits package; pension and Group RRSP programs; career coaching; a modern, digitally advanced workplace; a diverse and inclusive culture supported by an internal Diversity, Equity and Inclusion Council; and internal growth, promotion and succession-planning opportunities.

Culture

Harry Rosen’s workplace culture reflects its heritage as a Canadian luxury menswear specialist, with an emphasis on sartorial expertise, personalised service and lasting client relationships. Its client-focused retail environment values attention to detail and collaborative service, with employees helping clients develop a wardrobe that expresses their individual style.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.