Harrods Wellness Clinic Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
Harrods seeks a Wellness Clinic Coordinator in Knightsbridge, London. Manage luxury clinic reception, appointments, and client care in a prestigious wellness destination.
Role & Responsibilities
- Deliver outstanding front desk service and customer experience for exclusive clientele within the Wellness Clinic
- Manage appointment bookings, cancellations, and inquiries via telephone, email, and appointment management systems
- Maintain strict confidentiality and discretion in all client interactions and record-keeping
- Act as the first point of contact, providing a warm and welcoming experience for all visitors
- Issue, collect, and manage medical forms, ensuring completion and submission in advance of appointments
- Learn and effectively communicate the clinic's comprehensive treatment and product offerings
- Multitask seamlessly between reception, administrative duties, and phone and email inquiries
- Develop and maintain strong professional relationships with practitioners, doctors, and clinical staff
Qualifications
- Two years of professional experience in medical, healthcare, aesthetic, or wellness clinic environments
- Strong working knowledge of standard treatments and familiarity with medical terminology
- Proficiency in appointment management and IT systems with complete accuracy
- Excellent written and spoken English
- Ability to multitask and prioritize multiple demands simultaneously
- Demonstrated discretion, empathy, and commitment to client confidentiality
- Experience or exposure to high-end luxury clientele and upmarket market sectors
Skills
Experience
Two years of professional experience in medical, health, aesthetic, or wellness environments is required. Candidates with prior exposure to luxury or high-end clientele and familiarity with clinical or medical reception settings are strongly preferred.
Education
No formal educational qualification is mandated; however, secondary education (GCSEs or equivalent) is expected. Recent school, college, or university leavers, as well as career-changers, are encouraged to apply.
Workplace
The role is situated in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front of House Coordinator», «Reception Coordinator», «Clinic Administrator», «Wellness Reception Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.