- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods' Wellness Clinic seeks a dedicated Coordinator to manage front desk and administrative operations for this luxury wellness destination. The successful candidate will deliver exceptional customer service whilst maintaining the highest standards of discretion, managing appointment bookings, medical forms, and client inquiries across multiple channels in a high-end healthcare and aesthetic environment.
Role & Responsibilities
- Deliver outstanding front desk service and customer experience for exclusive clientele within the Wellness Clinic
- Manage appointment bookings, cancellations, and inquiries via telephone, email, and appointment management systems
- Maintain strict confidentiality and discretion in all client interactions and record-keeping
- Act as the first point of contact, providing a warm and welcoming experience for all visitors
- Issue, collect, and manage medical forms, ensuring completion and submission in advance of appointments
- Learn and effectively communicate the clinic's comprehensive treatment and product offerings
- Multitask seamlessly between reception, administrative duties, and phone and email inquiries
- Develop and maintain strong professional relationships with practitioners, doctors, and clinical staff
Qualifications
- Two years of professional experience in medical, healthcare, aesthetic, or wellness clinic environments
- Strong working knowledge of standard treatments and familiarity with medical terminology
- Proficiency in appointment management and IT systems with complete accuracy
- Excellent written and spoken English
- Ability to multitask and prioritize multiple demands simultaneously
- Demonstrated discretion, empathy, and commitment to client confidentiality
- Experience or exposure to high-end luxury clientele and upmarket market sectors
Skills
Experience
Two years of professional experience in medical, health, aesthetic, or wellness environments is required. Candidates with prior exposure to luxury or high-end clientele and familiarity with clinical or medical reception settings are strongly preferred.
Education
No formal educational qualification is mandated; however, secondary education (GCSEs or equivalent) is expected. Recent school, college, or university leavers, as well as career-changers, are encouraged to apply.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front of House Coordinator», «Reception Coordinator», «Clinic Administrator», «Wellness Reception Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.