- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks a Sales Associate to deliver world-class client experiences within its Rolex Certified Pre-Owned department. This on-site role demands deep product knowledge, refined luxury sales expertise, and the ability to build enduring client relationships through a consultative, service-first approach. The successful candidate will manage the complete sales cycle, from initial welcome through post-purchase follow-up, while maintaining the highest standards of appearance, punctuality, and adherence to Harrods' exacting policies.
Role & Responsibilities
- Deliver elevated sales experiences within the Rolex Certified Pre-Owned department, leveraging comprehensive knowledge of the watches market
- Build and cultivate long-term client relationships through personalised, consultative service and tailored engagement strategies
- Manage the complete sales process, from initial client welcome through closing the sale and subsequent follow-up
- Demonstrate mastery of Rolex Service expectations and the Rolex Advisor app to ensure consistent, premium client experiences
- Actively explore all opportunities to satisfy client needs during each interaction, ensuring thorough discovery and solution matching
- Maintain comprehensive product knowledge across all department offerings and broader store services to guide clients seamlessly
- Lead by example through excellence in appearance, punctuality, discipline, and unwavering adherence to Harrods policies
- Remain responsive to feedback from management, peers, colleagues, and clients, implementing improvements proactively
- Engage actively with store-wide initiatives, new services, and cross-departmental networks to enhance client navigation
Qualifications
- Strong background in luxury retail, ideally within fine watches or high-end timepieces
- Demonstrated expertise in managing the complete sales cycle within a luxury environment
- Proven ability to build and maintain long-term client relationships
- Deep understanding of the watches market and ability to converse confidently with discerning clientele
- Comprehensive product knowledge and exceptional Rolex horological expertise
- Excellent organisational and communication skills
- Problem-solving orientation with active listening capabilities
- Adaptability to diverse audiences and environments
Skills
Experience
Experience within luxury retail, preferably in fine watches or premium jewellery. Proven track record of successful management of complex sales cycles, relationship-building, and achievement of sales targets within a high-end retail environment. Background in luxury goods sales is preferred, with demonstrated capability to work under pressure whilst maintaining service excellence.
Education
No specific formal education requirement stated; however, candidates should demonstrate advanced knowledge of horology and luxury consumer goods.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate, Fine Watches», «Luxury Timepiece Specialist», «Client Advisor, Pre-Owned Watches», «Fine Watches Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.