- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 28, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is hiring a Supply Planning Coordinator on a fixed-term, full-time basis in Hammersmith. The role supports supplier onboarding and engagement, supplier-portal training, EDI issue resolution, purchase order management, delivery scheduling, reporting and performance analysis across Fashion and General Merchandise.
Role & Responsibilities
- Build collaborative relationships with suppliers and internal business teams, supporting supplier onboarding and adoption of new ways of working.
- Act as a subject matter expert for the supplier portal, delivering training, resolving queries, and ensuring compliance with established processes.
- Monitor and resolve EDI message failures within agreed service levels, escalating complex issues when required.
- Support purchase order management and maintain accurate delivery schedules to improve forecasting and capacity planning.
- Produce and analyse supply chain reports, supplier performance data, and freight forwarding KPIs to support operational improvements.
- Support delivery of the Supplier Engagement Strategy by strengthening supplier relationships, improving operational processes, and driving supply chain efficiency across Fashion and General Merchandise categories.
Qualifications
- Experience working in a supply chain, planning, logistics, operations, or supplier-facing environment.
- Experience using reporting and operational platforms such as SAP or similar business systems.
- Excellent presentation and communication skills, with confidence delivering training sessions and engaging a range of stakeholders.
- Highly organised and analytical, with strong relationship-building and collaboration skills.
- Able to manage competing priorities and take a proactive approach to problem-solving.
- Confident communicating with internal stakeholders and external suppliers.
- Committed to a high standard of service and using data and insights to support decision-making and continuous improvement.
- Excellent attention to detail and a flexible mindset.
Skills
Experience
Experience working in a supply chain, planning, logistics, operations, or supplier-facing environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
A friendly working environment, career opportunities, and support to build a career across the business's specialisms.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Supply Chain Planning Coordinator», «Supply Planning Specialist», «Supply Chain Coordinator», «Supply Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.