- Location
- 34–38 Eastgate Row South, Eastgate Street (View map)Chester CH1 1LFUK
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- £30,263/year
- Department
- Retail & Boutique Operations
- Posted
- Nov 13, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
The Skincare Category Lead at Harrods leads the category, delivers trade targets and provides expert customer guidance on beauty products and routines, while supporting product launches, team training and accurate stock operations. This is a permanent, full-time role with a starting salary of £30,263 plus commission.
Role & Responsibilities
- Lead the skincare category and deliver trade targets.
- Provide world-class customer service and model Harrods Values with a can-do attitude, striving to exceed expectations for customers and colleagues.
- Research new products before launch, maintain current knowledge of beauty trends and products, and share product expertise with customers and colleagues.
- Educate customers on suitable beauty products and routines.
- Act as a store-wide ambassador for the Harrods Standard and The Beauty of Selling, and serve as a key contact for updated product knowledge and new brand and product launches.
- Share training with the wider team, in-store management team and buying partners.
- Oversee skincare category stock operations, collaborating with the operations team to maintain an accurate stock file.
Qualifications
- Strong customer-service skills and a record of consistently achieving and exceeding sales targets.
- Customer-centric, results-driven and motivated by helping others.
- A strong interest in beauty, with ongoing learning about and exploration of new beauty trends.
- Eagerness to share beauty knowledge and trends with colleagues.
Skills
Workplace
The successful candidate will be located in Chester, England, UK, with easy access to Liverpool.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position is GBP 30,263 per annum.
Benefits
Commission, company pension, 22 days’ holiday, birthday off, up to 33% in-store discount including restaurants, and a season ticket loan.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.