- Employment
- Contract
- Seniority
- Lead
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is recruiting a Production Lead on a 12-month fixed-term contract to lead the successful delivery of its ecommerce image production operation. Based onsite at City Road Studio, this role oversees the end-to-end production process within a fast-paced creative environment, managing a talented team to ensure seamless workflow across multiple product categories. The incumbent will partner with stakeholders across Creative, Trade and Buying to drive operational excellence, optimise resources and deliver exceptional digital content.
Role & Responsibilities
- Lead, coach and develop the production team to foster a collaborative and high-performing culture
- Manage end-to-end ecommerce image production ensuring content delivery to the highest quality standards and trading deadlines
- Oversee studio scheduling, shoot planning and resource allocation to support production requirements
- Build and maintain strong relationships with internal and external stakeholders as the key point of contact for production activity and updates
- Identify and implement process improvements to enhance efficiency and support evolving business needs
- Manage studio scheduling including model casting and freelance talent coordination
Qualifications
- Proven experience leading teams within a high-volume photographic, creative or ecommerce production environment
- Strong knowledge of studio scheduling, model casting and freelance talent management
- Advanced organisational skills with proficiency in Excel and production data analysis
- Demonstrated ability to balance multiple priorities while maintaining exceptional attention to detail
- Strong stakeholder relationship-building and influencing capabilities
Skills
Experience
Proven experience leading teams within a high-volume photographic, creative or ecommerce production environment, with demonstrated expertise in studio scheduling, model casting and freelance talent management. Strong track record of delivering operational excellence in fast-paced creative environments whilst managing multiple competing priorities.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Studio Production Manager», «Production Operations Lead», «Creative Production Supervisor», «Content Production Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.