- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks an accomplished Private Shopper to deliver world-class service to the department store's most affluent and loyal clientele. The successful candidate will cultivate deep, authentic relationships with a curated portfolio of high-net-worth clients, anticipating their preferences and tailoring bespoke recommendations that seamlessly integrate global luxury trends with personalised service delivery. This role requires strategic engagement across pre-selected merchandise, virtual and in-person appointments, and proactive portfolio management to drive client spend whilst fostering lasting advocacy for the Private Shopping service.
Role & Responsibilities
- Build deep, authentic relationships with assigned portfolio of high-net-worth clients to deliver intuitive, personalised service that maximises client spend and loyalty
- Engage proactively with clients through planned touchpoints, presenting curated product selections and recommendations that reflect their individual preferences and global luxury awareness
- Identify and communicate opportunities to enhance the Private Shopping offering to internal stakeholders and luxury brand partners
- Pre-select and present merchandise options to clients through both physical appointments and virtual channels, ensuring seamless service delivery
- Conduct strategic portfolio reviews to prioritise client engagement, identify growth opportunities, and collaborate with the Client Relationship Manager and Private Shopping Manager to expand the client base and onboard prospective leads
Qualifications
- Demonstrated passion for delivering exceptional client service and maintaining luxury service standards consistently
- Established, proven client book with clear evidence of building authentic, trust-based relationships with high-net-worth clientele
- Strong track record of developing meaningful relationships with both clients and internal/external stakeholders
- Exceptional communication and active listening capabilities; ability to interpret client needs and translate them into actionable service delivery
- Demonstrated cultural awareness and worldly knowledge; ability to engage in substantive conversations across diverse client backgrounds
- Proactive and anticipatory mindset, with proven ability to uncover client insight and grow relationships strategically using both conversational intelligence and data-driven reporting
- Comprehensive knowledge of luxury product categories across Harrods and the broader luxury market
- Strategic and collaborative approach to client portfolio management within a matrixed organisational structure
Skills
Experience
Proven track record of working in luxury retail or personal shopping environments, with demonstrable experience managing a significant portfolio of high-net-worth clients and consistently delivering exceptional service standards. Prior experience in building client books through relationship development and anticipating client needs is essential.
Education
No specific qualification stated; strong communication and interpersonal capabilities valued over formal credentials.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Company pension, flexible working arrangements, 31 days annual leave, birthday off, up to 33% in-store discount (including food hall and restaurants), and season ticket loan.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Personal Shopping Consultant», «Luxury Shopping Consultant», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.