Harrods Personal Shopping Manager
- Employment
- Contract
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
Personal Shopping Manager at Harrods, Knightsbridge. Lead luxury retail team in 12-month fixed contract role blending in-store and virtual sales.
Role & Responsibilities
- Coach and mentor sales colleagues in both traditional retail and virtual selling methodologies to achieve exceptional service-driven results
- Analyse data, reports, and management information to identify performance trends and commercial opportunities
- Drive pro-active sales generation, customer acquisition, and retention through remote and in-store experiences
- Develop and maintain one-to-one relationships with high-net-worth luxury customers, serving as a senior brand ambassador
- Act on customer insights to adapt service propositions, develop engagement initiatives, and resolve escalated concerns
- Make commercial decisions to maximise trade opportunities and revenue
Qualifications
- Proven performance coaching ability in a fast-paced retail or hospitality environment
- Strong relationship management skills with demonstrated success with concession partners or equivalent
- High emotional intelligence and self-awareness with the ability to adapt personal style across teams and customers
- Ability to analyse and interpret multiple data sources and take informed commercial actions
- Genuine passion for luxury goods and understanding of high-net-worth customer needs and lifestyle
- Comfort with ambiguity and change management in a dynamic retail environment
Skills
Experience
Proven experience as a leader in a fast-paced retail or hospitality environment with a track record of performance coaching and driving sales results. Demonstrated experience managing relationships with concession partners or equivalent client-facing stakeholder management within a luxury context.
Education
Not specified
Workplace
The successful candidate will be located in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Retail Manager», «Client Advisor Manager», «Assisted Shopping Manager», «Clienteling Manager», «Retail Service Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.