- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is recruiting a Personal Shopping Coordinator to support its Personal Shopping team in delivering exceptional client experiences. Based at the iconic Knightsbridge location, this role focuses on operational coordination, stock movement management, and ensuring seamless service delivery across the store. The successful candidate will manage inventory accuracy, coordinate stock between departments and locations, process client orders, and work collaboratively with Personal Shoppers and stock control teams.
Role & Responsibilities
- Manage stock movement across departments, ensuring efficient and accurate delivery to clients and internal stakeholders
- Oversee stock counts and process timely returns to Concession and Own Bought departments
- Maintain stock accuracy, resolving discrepancies promptly and escalating issues where necessary
- Coordinate stock between Harrods locations, including dispatch, collection points, and customer areas
- Process transactions, handle client orders, and prepare items for dispatch
- Follow all compliance and security procedures, including till operations and stock protocols
- Work closely with stock control and operational teams to ensure clear communication and accurate tracking
- Support Personal Shoppers with operational tasks to deliver a seamless client experience
Qualifications
- Experience working in a retail or operational support role
- Strong systems and till knowledge with the ability to process transactions accurately
- Demonstrated ability to multitask and manage competing priorities
- Strong understanding of stock management and inventory processes
- Excellent communication skills and ability to build relationships across multiple teams
- Proactive and solutions-focused approach to problem-solving
- Comfortable working in a physical role, including handling and moving stock
Skills
Experience
Experience working in a retail or operational support role, with demonstrated knowledge of stock management systems and inventory processes in a fast-paced environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «Retail Operations Coordinator», «Personal Shopping Assistant», «Stock and Client Coordination Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.