- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks a Personal Shopper to deliver world-class service to the luxury department store's most discerning clientele. This role involves one-on-one client consultation across all product categories—jewellery, fashion, furniture, and beyond—utilising expert product knowledge to exceed expectations. The Personal Shopper will manage the complete customer journey, from initial consultation through transaction processing and dispatch, whilst cultivating client loyalty through both in-store and virtual omni-channel engagement.
Role & Responsibilities
- Proactively identify and pursue selling and service opportunities with every client interaction, recommending products across multiple categories to encourage broader engagement
- Build and expand a loyal client base through referrals, word-of-mouth recommendations, and relationship cultivation
- Manage the complete customer journey, including product selection, transaction processing, stock coordination, and order dispatch
- Deliver omni-channel service through both on-site retail consultations and proactive virtual sales, leads generation, and client acquisitions
- Acquire, build, and maintain strong personal relationships with clients, connecting individually to understand lifestyle needs and style preferences
- Implement the Art of Selling methodology in all client interactions, whether face-to-face or virtual, to deliver exceptional sales performance and premium service experiences
Qualifications
- Demonstrated track record of achieving and exceeding consistent sales targets
- Proven ability to build and maintain an existing client portfolio with high return rates
- Exceptional customer service skills with strong client-led selling approach
- Emotional intelligence with ability to communicate and connect with diverse customers and colleagues across verbal, written, and digital formats
- Ability to work independently whilst proactively generating leads and sales from both existing and new client bases
- Passion for delivering consistently premium service experiences within a luxury environment
Skills
Experience
Proven experience in luxury retail sales with a track record of building and maintaining client relationships, demonstrating consistent high customer return rates and sales target achievement. Experience working independently in a client-focused retail environment is essential, with evidence of successful cross-selling across multiple product categories preferred.
Education
No formal qualifications specified; however, a keen eye for fashion trends and strong understanding of luxury market positioning is advantageous.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Company pension, flexible working arrangements, 31 days' annual holiday, birthday off, up to 33% in-store discount (including food hall and restaurants), and season ticket loan.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Style Consultant», «Client Shopping Advisor», «Luxury Sales Consultant», «Personal Shopping Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.