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- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks an Operations Executive to drive operational excellence and process improvements across the Customer Service department. The successful candidate will manage business-as-usual activities, oversee system implementations, and support operational teams in delivering exceptional service to all customers. This role combines strategic responsibility for systems and process optimization with hands-on mentorship of the operations team.
Role & Responsibilities
- Support the thorough testing of new systems and developments, creating and reviewing processes and training materials to ensure solutions are fit for purpose before rollout
- Manage stakeholder relationships effectively, maintaining clarity on project status, timelines, and challenges through leadership presentations and regular communication
- Develop comprehensive documentation, proposals, and requirements for system and process changes
- Review and maintain departmental business continuity plans to ensure Customer Service operations continue with minimal disruption
- Collaborate with Data Compliance and Information Security teams to establish and update processes ensuring compliance with the Data Protection Act and PCI standards
- Process Data Subject Access Requests and Deletions within required timescales while ensuring adherence to customer data protection standards
- Act as a central point of expertise, leveraging superior knowledge of store systems, operations, and procedures to drive performance improvements and champion best practice
Qualifications
- Demonstrated experience in an operations role with proven track record of systems and process improvement
- Advanced proficiency with Microsoft Office Suite and Visio
- Ability to quickly learn and adapt to new applications and systems
- Experience supporting multiple teams and managing competing priorities effectively
- Experience with stakeholder management and cross-functional collaboration
- Strong analytical and problem-solving capabilities with excellent numeracy skills
Skills
Experience
Previous experience in an operations role demonstrating competency in systems management, process improvement, and team coordination. Experience supporting multiple teams and managing priorities within a fast-paced, collaborative environment. Proven stakeholder management experience with the ability to coordinate across multiple departments and external partners.
Education
No specific educational qualifications are mandated; however, qualifications in business administration, operations management, or related disciplines are advantageous.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Manager», «Customer Service Operations Lead», «Process Improvement Specialist», «Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.