Harrods Loyalty Marketing Executive
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Harrods seeks a Loyalty Marketing Executive on a 12-month contract in London. Lead technical execution of loyalty promotions and campaigns within the Harrods Rewards programme.
Role & Responsibilities
- Lead end-to-end setup, configuration, and technical execution of loyalty promotions within the Harrods Rewards programme
- Ensure loyalty promotions are accurately configured, thoroughly tested, and launched seamlessly with focus on customer journey optimisation
- Support the delivery of world-class customer loyalty campaigns prioritising customer retention and return on investment
- Collaborate with other Loyalty Executives to support the overall Rewards programme strategy and drive programme evolution
- Manage multiple loyalty campaign priorities simultaneously while maintaining high levels of accuracy and attention to detail
- Serve as primary stakeholder contact for loyalty programme delivery, maintaining strong communication and relationship management
Qualifications
- Proven experience managing end-to-end loyalty campaigns in a fast-paced environment
- Hands-on experience with loyalty programme and database marketing technologies
- Strong project management capability with ability to balance multiple priorities
- Excellent written and verbal communication skills
- Demonstrated stakeholder management and relationship-building expertise
- Keen eye for detail with strong organisational capabilities
Skills
Experience
Previous experience working within loyalty marketing is essential, including hands-on experience with loyalty programme and database marketing technologies. Experience managing loyalty campaigns in fast-paced retail or luxury environments is required, with demonstrated success in customer retention and ROI optimisation.
Workplace
The role is situated in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Loyalty Specialist», «Loyalty Programme Executive», «Rewards Marketing Coordinator», «Loyalty Campaign Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.