Harrods Loyalty Executive
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Harrods seeks a Loyalty Executive in London to develop and execute customer loyalty campaigns and manage the Harrods Rewards programme.
Role & Responsibilities
- Develop and execute end-to-end loyalty initiatives and promotions that drive customer engagement and retention
- Manage day-to-day operations of the Harrods Rewards programme, including benefits design and promotional scheduling
- Collaborate with Loyalty and CRM teams to define promotional opportunities and testing strategies that enhance customer lifetime value
- Brief creative teams on marketing asset requirements for both print and digital campaigns supporting the Harrods Rewards programme
- Own the delivery of loyalty communications and campaigns across Knightsbridge, online, and in-app touchpoints
- Work with stakeholders across marketing, IT, CRM, and creative departments to develop and refine loyalty briefs
Qualifications
- Proven experience managing end-to-end loyalty or customer retention campaigns in a fast-paced retail or hospitality environment
- Demonstrable understanding of loyalty programme architecture and database marketing technology
- Familiarity with marketing compliance laws and regulations
- Strong project management capabilities with proven ability to coordinate across multiple departments
- Experience in operations, marketing, or customer communications within the luxury retail sector
Skills
Experience
Previous experience working within loyalty, operations, marketing, or project management functions, with a demonstrated track record of managing customer engagement campaigns. Experience in luxury retail or selective retailing environments is highly valued.
Workplace
The successful candidate will be located in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Loyalty Marketing Executive», «Customer Loyalty Manager», «Loyalty Programme Coordinator», «CRM Loyalty Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.